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send it back or work with it?


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so i just got my order with my librarian in it and the sword in his hand is bent at the hilt with a pretty steep angle. Any suggestions on how to fix that as i don't want to bother my LGS and have them send it back to wait like 2 weeks for the order. any tips would be much appreciated. Thanky you in advance

 

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don't go to your LGS. email/call their support and tell them. most likely they will just send out another model.

 

i had a termie box with a missing sprue and a duplicate. ie 2xbodies 0x weapons

 

i told them and they shipped out 2 x weapons sprue, ie free terminators. dunno if it was a mistake or compensation. you might get luck thouguh

If you feel like bending it ask GW first.

Send them a mail with the picture then phone them.

If you want to try bending it just let them know if they are happy for you to try this as you are concerned about the wait.

They will say dont do it, send it back. Do it and see how you go or we will send you an new one out. Either way you are covered.

 

From experience if you straighten it Id say it would be a weak joint going forward as it will have "stretched" the metal. So personally before you open it Id ask the question.

 

Just my 2p

I know how trollish this sounds but GW quality control is atrocious. Have not had a single metal box set without a miscast, something snapped off, something bent out of recognition or something missing. However, when it comes to fixing the problem, they are excellent. Just tell them the problem and a replacement will be winging its way to you in no time.

I know its frustrating but i'd wait till i'd spoken to GW before opening box, then when replacement arrives you have a spare to chop up for conversions.

So I bent it back but when I opened the blister pack i realized it wasn't just bent but it had kind of been broken. there is a small red circle around the hilt of the sword where you can see a crack left over from moving it back to place. Now i put in a bit of super glue to help it stay like that (fingers crossed).

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