Finecast the truth - Please reply

[crazychib]

I'd also bear in mind the higher propensity for unsatisfied customers to make noise than satisfied customers, which will skew your perceptions if you read a lot of online forums and haven't bought any of the kits.

 

I've only had to exchange one mini in finecast, which was Queek. Not due to casting defects, but a packing error as they had packed two body sprues and no weapons sprue!

 

I do think they should give away liquid GS free with larger kits though, just to rectify the inevitable casting issues their new production method is throwing up.

 

There's also the fact that anyone who does speak up with a positive experience is immediately jumped by the grognards/bittervets and branded a lying fanboy.

 

Which is partly due to pictures being posted (on various forums) of perfect models, that are actually far from perfect.

 

There are also people that have bought alot of finecast and claim that they were no problems, while others have had problems with all their models. You would expect more mixed results rather than all good/all bad.

 

The main problem is that we all have different standards as to what an acceptable model is. There are good and bad cast models out there, just more bad than there should be.

[Playa]

Hey,

 

pictures being posted (on various forums) of perfect models, that are actually far from perfect

 

This.

 

People who post "They're fine!" (hurr geddit?) pictures, don't seem very ... "hard to please".

People who find them salvageable, if a bit labor-intensive compared to older versions, seem disappointed.

People who don't want to pay for a Citadel Finecast Bondo Kit so that *they* can do GW's QC seem angry.

 

Claiming that satisfied customers are the majority - and just too busy Hobbying to post - seems disingenuous, at best.

So, who SHOULD we listen to? If only there was a source that routinely inspected crates of Citadel figs every day.

Oh, wait ...

 

http://www.maelstromgames.co.uk/index.php?...new&ref=215

 

we all have different standards as to what an acceptable model is

 

We also have anecdotal/ historical evidence of models *taken away to free-up shelf space for Finecast* -

 

These constitute empirical evidence that Finecast resin is an inferior material for model construction:

Pewter models weren't shipped with bits of mould RTV attached, nor were they riddled with voids.

Neither were plastics. Nor were they covered in flash or have allergic reactions to direct sunlight.

 

Another key difference is, pewter and thermoplastics were infinitely recyclable by Citadel.

But resin is like *glue* - done bun can't be undone. Rejects must go into a landfill.

And people, Failcast is not an option on a Kirby/ Wells plant floor.

 

So ... they get shipped. All of them. No exceptions.

 

Bottom line: It's "good enough" by executive fiat.

People who agree with HQ will buy Finecast.

They support this business model (npi).

 

I think we deserve better.

 

 

Playa

[Brother Immolator]

I read the entire thread,so far i havent purchased any finecast.But i want to ask something those who advocate its ok to fix the problems yourself or its no big deal:

 

1)Do you take into consideration that not all of us have the luxury of time or skill to address to repair said problems?

2)Do you take into consideration that we are not supposed to spend more money on effecting said repairs?We agreed to purchase something on a marked price.We didnt haggle,we didnt complain,why must we be forced to spend more money then?Has anyone told us before hand it will be necessary?

3)When we purchase something we need it to be 100% ready on the day we purchased it,so why do we have to go all the way to get returns?Yes even if we keep the models.I dont want more models i want what i paid for.

4)Good customer service means good returns and exchange service?Or it means 100% satisfied customer?

5)The fact that there is 'only one year' since the release means that we should be happy all those things happen?If yes,then should i start up a car company and the first years batch of models start exploding,should i say:Wait till we iron those out?

6)As to the comparison to the metal models i have to say i have over 30 models and only 2 had slight problems.A terminator chaplains crux was warped at one edge and a plasma pistol from the veterans mk2 had one edge higher than the other.

 

And something else:Most people in those types of threads in various forums claim to be experts with decades of experience.If thats true i fail to see why only a couple people out there said that flash and mold lines are not problems but after effects of the casting process and no matter what material or technique

one uses those are going to appear and keep listing excess flash and mold lines as problems?Those can only be minimised to a certain degree you cant get rid of them 100%.

 

I am not really expecting answers.This is the internet and people more often than not speak of things they either know not off or are sworn to something no matter what.

[Chapter Master Ignis Domus]

1)Do you take into consideration that not all of us have the luxury of time or skill to address to repair said problems?

 

Yes, as I'm one of them. No issues, beyond a bit of flash, which is pretty normal on all models, plastic or resin.

 

2)Do you take into consideration that we are not supposed to spend more money on effecting said repairs?We agreed to purchase something on a marked price.We didnt haggle,we didnt complain,why must we be forced to spend more money then?Has anyone told us before hand it will be necessary?

 

Yes, as the products are fine. After the botched first run, I've personally seen zero issues. Fortunately, I didn't buy any first run models.

 

3)When we purchase something we need it to be 100% ready on the day we purchased it,so why do we have to go all the way to get returns?Yes even if we keep the models.I dont want more models i want what i paid for.

 

Standard returns practice. Pretty much every company does this. Many would make you send back the product.

 

4)Good customer service means good returns and exchange service?Or it means 100% satisfied customer?

 

It means they're willing to assist you with every problem you may ever encounter, and more. It's impossible to have all 100% satisfied customers.

 

5)The fact that there is 'only one year' since the release means that we should be happy all those things happen?If yes,then should i start up a car company and the first years batch of models start exploding,should i say:Wait till we iron those out?

 

But see, there are very few issues since the first run, and they dealt with the first run quite admirably.

 

6)As to the comparison to the metal models i have to say i have over 30 models and only 2 had slight problems.A terminator chaplains crux was warped at one edge and a plasma pistol from the veterans mk2 had one edge higher than the other.

 

Meaning?

 

I am not really expecting answers.This is the internet and people more often than not speak of things they either know not off or are sworn to something no matter what.

 

Furthermore, this is also The Internet: Land of Excessive Pessimism and Overreaction.

[Brother Immolator]

Furthermore, this is also The Internet: Land of Excessive Pessimism and Overreaction.

 

Indeed it is,and quotes such as it cant happen,pretty much every company does it,is an extreme voice of pessimism and subduing to a practice or i seen zero issues,are the same as all my models where crap and everything they produce is a waste.Both sides that go through those quotes are completely uninformative of the subject,hard on rage throwers or simply throw opinions at random.100% satisfied customer means,i buy what is proposed to me and the product is and functions EXACTLY as DESCRIBED not as expected by ones fantasy.When i say i will sell resin soldiers that are this and that and i post a pic,i want to find resin soldiers that do this and that.without any defects.If you want to sell me something defective either tell me it or expect repercussions from the appropriate agency's(which as far as i see in those threads nobody seems to know they exist and that the consumer has any rights for that matter).

 

 

What i mean about the 30-2 ratio is that with the metal models,there was an 'acceptable' level of safety.Albeit i speak from personal experience of a timeof collecting Gws models.Further more i have heard only a couple of problems with said models over the years i spend in the shops.

Meanwhile finecast is seen a daily batch of complaints in my hobby store and a couple of others ive been in Greece.So since we know and agree that anyone here is potentially overreacting,all i have to say is go to your local store and kindly ask ten guys about his experience.

Because i find difficult (at the given time) to have a large range of FC with no problems at all.

 

Yes, as I'm one of them. No issues, beyond a bit of flash, which is pretty normal on all models, plastic or resin.

 

As i said too this is normal and expected.

 

Yes, as the products are fine. After the botched first run, I've personally seen zero issues. Fortunately, I didn't buy any first run models.

 

If i accept the fact that there was no problem in a broad range of models from your exact statement,then all i get from this is:There is no problem because I was smart enough not buy from the first batch,now those who bought,who careS?.After all that is to be expected.Also all those who had problems from the newest batch are liars.

 

You see i find it difficult to accept this statement.Not for the aforementioned afterthought but from the fact that raises the next question:How are you certain that the boxes you purchased are second generation batches and not self warmers from the first that happened to be ok?Or that there are no people out there who had the exact opposite?

 

But see, there are very few issues since the first run, and they dealt with the first run quite admirably.

 

While i would agree there are less problems with it,the ratio of success is nothing to admire to.As i said before go to a local shop and observe a busy day.

Also i know three online retailers,whom ive been dealing with and all three of them made special mentions about FC and that if you want it,its your own risk.And the policy hasnt change over the last weeks.So i can hardly call it admirable.

 

Standard returns practice. Pretty much every company does this. Many would make you send back the product.

It means they're willing to assist you with every problem you may ever encounter, and more.

 

For your information keeping a customer happy in the industry means quality control.If your company reaches the line where it has an influx of returns or problems from its consumer base someone made a bad decision.Also define more.

 

Bottom line is:FC is a problem right now.Will it get up running sometime?Probably yes.Should it be as is in the first case?Certainly no.On the other hand seen flash and mold lines and screaming volumes about fail is completely unacceptable.

 

To the OP:All i have to say is you made a mistake by asking for advice through the internet.All i have to say is tour a couple shops that sell GWs stuff,take your paints and a couple of models stay to paint them and instead of asking the staff there,start a chit chat with the locals and bring the conversation to the subject.

After you take 10 or 20 first hand opinions make your own assessment.