Surrender_Monkey Posted September 26, 2013 Share Posted September 26, 2013 How bad does a miscast have to be in order to get replacement parts from Forge World? I've never had a perfect cast from forge world but whatever defects have been workable, until my latest batch of Mk5 guys. http://i.imgur.com/3EoGpL5l.jpg http://i.imgur.com/GnZT6j8l.jpg?1 As you can see the front and back of the heads are pretty badly misaligned on all of them (easiest to see it on the pipe going around the back), I had a crack and fixing the top on the better ones but realised it was a lost cause. The rest of the kit was fine and I could always swap the heads, MkV is supposed to be a mishmash of things in the fluff. Is this worth calling Forge World for? Would they send me new heads or the whole kit? (Which would be awesome!) Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/ Share on other sites More sharing options...
Brother-Chaplain Kage Posted September 26, 2013 Share Posted September 26, 2013 Is this worth calling Forge World for? Would they send me new heads or the whole kit? (Which would be awesome!) Yes, and yes. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3475682 Share on other sites More sharing options...
Argun Posted September 26, 2013 Share Posted September 26, 2013 that center one... might just be salvageable? It kinda looks like it's got a bit of extra armor for the faceplate/forehead Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3475696 Share on other sites More sharing options...
The_Chaplain Posted September 26, 2013 Share Posted September 26, 2013 ...and thus began chapter X's tradition of going helmetless into battle... Seriously though, those are some bad miscasts. Salvageable? maybe, maybe with a lot of work. Worth contacting FW about? Absolutely, that's "fine"cast level product right there. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3475737 Share on other sites More sharing options...
Hyaenidae Posted September 26, 2013 Share Posted September 26, 2013 Hell yes, call FW and get replacements. Those suckers are horrible. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3475812 Share on other sites More sharing options...
Surrender_Monkey Posted September 26, 2013 Author Share Posted September 26, 2013 Rang em up, they're sending me new heads, no questions asked. Perhaps if I'd phrased things differently they'd have sent the whole kit, but that would have been dishonest. The other plus point is it's just a Nottingham local number, bigger companies often have 0845 numbers for their helplines which pisses me off. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476222 Share on other sites More sharing options...
Chaeron Posted September 26, 2013 Share Posted September 26, 2013 Yeah, they're really accommodating over issues like that - you want to get what you've paid for! Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476286 Share on other sites More sharing options...
Tellos05 Posted September 26, 2013 Share Posted September 26, 2013 I'm guessing the words 'quality control' don't mean anything to forgeworld Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476427 Share on other sites More sharing options...
Chaeron Posted September 26, 2013 Share Posted September 26, 2013 I'm guessing the words 'quality control' don't mean anything to forgeworld I'd imagine that in the volume they produce, they probably don't individually check each item - and probably do not have the time or resources to, hence why it's easier to replace straight out for them. I'm not saying it shouldn't happen - but I'm guessing they're prepared that some simply won't be cast appropriately and that the few they have to replace is going to cost less than checking there are no issues with a cast. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476430 Share on other sites More sharing options...
Grim Dog Studios Posted September 26, 2013 Share Posted September 26, 2013 You can complain about GW/FW no matter how much you want, but I find they have one of the best customer services going. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476452 Share on other sites More sharing options...
Tellos05 Posted September 26, 2013 Share Posted September 26, 2013 I'm not debating that, I'm just saying when you pay top dollar you want a top product there shouldn't be a need to complain GW have been going long enough to know this Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476513 Share on other sites More sharing options...
stinkenheim Posted September 26, 2013 Share Posted September 26, 2013 Even with the biggest companies things slip through the net occasionally. Look at Toyota a couple of years ago when they had to recall loads of cars because they'd forgotten to put a small wedge on the accelerator so it ran the risk of sticking, or Renault where they had an issue with the bonnet flying up as you were driving along. It's not always a case of no quality control, sometimes when making thousands of something the odd one ore two don't come out properly. I know that I've only had about 3 really bad casts from GW (I mean so bad that I couldn't do anything about it to salvage them) and 1 instance where some lictors were packaged without legs and that's in over 10 years of this hobby. IMO, that's pretty good quality control right there. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476537 Share on other sites More sharing options...
reckoning Posted September 26, 2013 Share Posted September 26, 2013 Yet the process by which they create their product will always produce minor flaws (and sometimes rather large ones). It is inevitable. Welcome to the mundane and often times frustrating part of the hobby. Im just glad their CS is as good as it is. It shows they understand that there is a problem, however unavoidable, and are willing to make it right. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476538 Share on other sites More sharing options...
Tellos05 Posted September 26, 2013 Share Posted September 26, 2013 I can't agree with that, other third party companies manage to the casts spot on. On top of that forgeworlds profit margin is huge that what they can't employ 10-20 people to do quality control? Anyway back on topic send those back or get your money back Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476811 Share on other sites More sharing options...
Phoros Posted September 26, 2013 Share Posted September 26, 2013 I can't agree with that, other third party companies manage to the casts spot on. On top of that forgeworlds profit margin is huge that what they can't employ 10-20 people to do quality control? Anyway back on topic send those back or get your money back Yes, but other companies do it on a smaller scale, surely? Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476831 Share on other sites More sharing options...
Tellos05 Posted September 26, 2013 Share Posted September 26, 2013 Yeah they do, with forgeworlds profits they could easily afford to get some decent materials, decent 3d printing software & get rid of that horrible two piece molding. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476834 Share on other sites More sharing options...
Kaedes Nex Posted September 27, 2013 Share Posted September 27, 2013 Tellos05, most of your complaints are extremely foolish and unfounded. Berate FW for their quality control all you want but with the level of customer service they offer, it's more than worth the trade off. People are literally getting entire replacement kits OVERNIGHT. That's free bits. Forge World does not use CAD and they sculpt their masters by hand. 3D printing technology would be useless to them. And I certainly hope you aren't proposing to replace resin molds with 3D printers. Forge World exists so that we can have quality models, not ruffle chips. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3476991 Share on other sites More sharing options...
depthcharge12 Posted September 27, 2013 Share Posted September 27, 2013 Yeah I think we all benefit since you get extra bits :) Although I did get some BT termie shoulder pads instead of phobos bolters haha and I tried calling but I cant time it right since they are on the other side of the pond Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3477015 Share on other sites More sharing options...
Tellos05 Posted September 27, 2013 Share Posted September 27, 2013 *sigh*...... like I said previously I'm not debating there customer service. Look at it this way if 100 people buy a kit from forgeword & out of that 100 people 80 people camplain shouldn't that tell the company that there is something wrong & that they need to fix it Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3477105 Share on other sites More sharing options...
Captain Semper Posted September 27, 2013 Share Posted September 27, 2013 I beleive the OPs question was answered. Thread closed. Link to comment https://bolterandchainsword.com/topic/280965-forge-world-miscasts/#findComment-3477121 Share on other sites More sharing options...
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