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Stormraven canopy bits..?


LutherMax

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Much to my annoyance, in the god-knows-how-many-months I've been building and painting my Stormraven I've managed to lose the clear plastic bits (turret canopy, cockpit canopy and the little wing light covers). I emailed GW but they said they couldn't help. Nothing on eBay or any of the bits sites I know.

 

Does anyone know where I can get these bits?!

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That's odd... I lost the clear canopy piece to my StormGrrr, and contacted GW's customer service in it's regard. They shipped one out to me within the week. Sorry to hear about your loss.

I would keep peeping ebay or bits sites.

 

Best of luck, brother.

 

End of Line

Thanks for the replies. I must admit I was surprised by the response I got from customer service. Not only was it negative but quite blunt... I even offered to pay for the replacement parts! I might try calling them instead of emailing... Otherwise yeah, keep my eye on eBay :(

Much to my annoyance, in the god-knows-how-many-months I've been building and painting my Stormraven I've managed to lose the clear plastic bits (turret canopy, cockpit canopy and the little wing light covers). I emailed GW but they said they couldn't help. Nothing on eBay or any of the bits sites I know.

 

Does anyone know where I can get these bits?!

BitzBarn are advertising these as new in stock right now.

I thought their customer service was allegedly legendary.

 

In most cases, with the bitz service long gone and breaking boxes up a massively inefficient use of everyone's time, all their customer service team can do is send out an entire new box. Which would be quite a reward for carelessness.

 

If you tell them a sprue was missing when you opened the box, i.e. an actual customer service issue, they'll almost certainly send you a whole new Stormraven free of charge.

 

I thought their customer service was allegedly legendary.

 

In most cases, with the bitz service long gone and breaking boxes up a massively inefficient use of everyone's time, all their customer service team can do is send out an entire new box. Which would be quite a reward for carelessness.

 

If you tell them a sprue was missing when you opened the box, i.e. an actual customer service issue, they'll almost certainly send you a whole new Stormraven free of charge.

 

 

@ Lucien, I agree, if the issue had been a part missing when I actually received the kit I am sure the customer services representative would have been more accommodating. I seriously doubt sending a whole new kit would have been their solution though; I think they would have had someone from production grab the sprue in question off the line and send it. I used to work for a plastic injection moulding company – I know how quickly these sprues fly off the line, and how many overs are thrown away each day.

 

Assuming your comment about carelessness is directed at my personally, I concede that is the nature of the problem (although I suspect someone here in my household threw away said items underestimating their value!) rather than a defective product on Games Workshop's part. However, I believe the primary role of customer service is to end up with a happy customer (within reason) who feels grateful, looked after and happy to continue doing business with the company. I spend many hundreds of pounds with this company each year and frankly, that is the treatment I expect.

 

 

@ SM1981, thank you for looking for me, but alas I tried them already and it's only after adding the items to the cart it flags up that they're out of stock!

 

@ Jolemai, I was actually trying to think of a way to substitute them and that is a great idea – thank you!

 

 

I thought their customer service was allegedly legendary.

 

 

In most cases, with the bitz service long gone and breaking boxes up a massively inefficient use of everyone's time, all their customer service team can do is send out an entire new box. Which would be quite a reward for carelessness.

 

If you tell them a sprue was missing when you opened the box, i.e. an actual customer service issue, they'll almost certainly send you a whole new Stormraven free of charge.

 

@ Lucien, I agree, if the issue had been a part missing when I actually received the kit I am sure the customer services representative would have been more accommodating. I seriously doubt sending a whole new kit would have been their solution though; I think they would have had someone from production grab the sprue in question off the line and send it. I used to work for a plastic injection moulding company – I know how quickly these sprues fly off the line, and how many overs are thrown away each day.

 

Assuming your comment about carelessness is directed at my personally, I concede that is the nature of the problem (although I suspect someone here in my household threw away said items underestimating their value!) rather than a defective product on Games Workshop's part. However, I believe the primary role of customer service is to end up with a happy customer (within reason) who feels grateful, looked after and happy to continue doing business with the company. I spend many hundreds of pounds with this company each year and frankly, that is the treatment I expect.

 

 

@ SM1981, thank you for looking for me, but alas I tried them already and it's only after adding the items to the cart it flags up that they're out of stock!

 

@ Jolemai, I was actually trying to think of a way to substitute them and that is a great idea – thank you!

I'm guessing if you run a blog about painting their miniatures you're a great customer.

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