LutherMax Posted December 18, 2015 Share Posted December 18, 2015 Much to my annoyance, in the god-knows-how-many-months I've been building and painting my Stormraven I've managed to lose the clear plastic bits (turret canopy, cockpit canopy and the little wing light covers). I emailed GW but they said they couldn't help. Nothing on eBay or any of the bits sites I know. Does anyone know where I can get these bits?! Link to comment Share on other sites More sharing options...
Rune_Priest_Rhapsody Posted December 19, 2015 Share Posted December 19, 2015 That's odd... I lost the clear canopy piece to my StormGrrr, and contacted GW's customer service in it's regard. They shipped one out to me within the week. Sorry to hear about your loss. I would keep peeping ebay or bits sites. Best of luck, brother. End of Line Link to comment Share on other sites More sharing options...
Boudan Posted December 19, 2015 Share Posted December 19, 2015 Simple patience on eBay eventually worked out for me for a very similar issue. Odd that GW won't help, I thought their customer service was allegedly legendary. Link to comment Share on other sites More sharing options...
Mightykin Posted December 19, 2015 Share Posted December 19, 2015 Perhaps try asking them again after Christmas. They have sent me lost parts in the past. M Link to comment Share on other sites More sharing options...
LutherMax Posted December 19, 2015 Author Share Posted December 19, 2015 Thanks for the replies. I must admit I was surprised by the response I got from customer service. Not only was it negative but quite blunt... I even offered to pay for the replacement parts! I might try calling them instead of emailing... Otherwise yeah, keep my eye on eBay :( Link to comment Share on other sites More sharing options...
LutherMax Posted December 19, 2015 Author Share Posted December 19, 2015 One more question - does anyone know if the canopy of the Storm Talon or the Dark Angels flyer have the same cockpit parts as the Raven? I could broaden my search that way... Link to comment Share on other sites More sharing options...
RedemptionNL Posted December 19, 2015 Share Posted December 19, 2015 No, the Stormtalon and Dark Angels share the same I believe, but it's a very different shape to the Stormraven. The Stormtalon canopy is concave on the side, while the Stormraven is almost straight and much wider. Link to comment Share on other sites More sharing options...
Jønke Posted December 19, 2015 Share Posted December 19, 2015 If you live around a GW store go there and ask insteadt. In my experience they always help with lost or warped bits. Had a metal sternguard shoulder that was warped and the guy in the store opened a new box of miniatures to get me the bit. Link to comment Share on other sites More sharing options...
SM1981 Posted December 19, 2015 Share Posted December 19, 2015 Much to my annoyance, in the god-knows-how-many-months I've been building and painting my Stormraven I've managed to lose the clear plastic bits (turret canopy, cockpit canopy and the little wing light covers). I emailed GW but they said they couldn't help. Nothing on eBay or any of the bits sites I know. Does anyone know where I can get these bits?! BitzBarn are advertising these as new in stock right now. Link to comment Share on other sites More sharing options...
SM1981 Posted December 19, 2015 Share Posted December 19, 2015 http://bitzbarn.com/oscommerce/catalog/product_info.php?products_id=8118 http://bitzbarn.com/oscommerce/catalog/product_info.php?products_id=9762 http://bitzbarn.com/oscommerce/catalog/product_info.php?products_id=8119 Link to comment Share on other sites More sharing options...
Lucien Eilam Posted December 20, 2015 Share Posted December 20, 2015 I thought their customer service was allegedly legendary. In most cases, with the bitz service long gone and breaking boxes up a massively inefficient use of everyone's time, all their customer service team can do is send out an entire new box. Which would be quite a reward for carelessness. If you tell them a sprue was missing when you opened the box, i.e. an actual customer service issue, they'll almost certainly send you a whole new Stormraven free of charge. Link to comment Share on other sites More sharing options...
Jolemai Posted December 20, 2015 Share Posted December 20, 2015 Why not make your own with some blister plastic? Link to comment Share on other sites More sharing options...
LutherMax Posted December 20, 2015 Author Share Posted December 20, 2015 I thought their customer service was allegedly legendary. In most cases, with the bitz service long gone and breaking boxes up a massively inefficient use of everyone's time, all their customer service team can do is send out an entire new box. Which would be quite a reward for carelessness. If you tell them a sprue was missing when you opened the box, i.e. an actual customer service issue, they'll almost certainly send you a whole new Stormraven free of charge. @ Lucien, I agree, if the issue had been a part missing when I actually received the kit I am sure the customer services representative would have been more accommodating. I seriously doubt sending a whole new kit would have been their solution though; I think they would have had someone from production grab the sprue in question off the line and send it. I used to work for a plastic injection moulding company – I know how quickly these sprues fly off the line, and how many overs are thrown away each day. Assuming your comment about carelessness is directed at my personally, I concede that is the nature of the problem (although I suspect someone here in my household threw away said items underestimating their value!) rather than a defective product on Games Workshop's part. However, I believe the primary role of customer service is to end up with a happy customer (within reason) who feels grateful, looked after and happy to continue doing business with the company. I spend many hundreds of pounds with this company each year and frankly, that is the treatment I expect. @ SM1981, thank you for looking for me, but alas I tried them already and it's only after adding the items to the cart it flags up that they're out of stock! @ Jolemai, I was actually trying to think of a way to substitute them and that is a great idea – thank you! Link to comment Share on other sites More sharing options...
Boudan Posted December 20, 2015 Share Posted December 20, 2015 I thought their customer service was allegedly legendary. In most cases, with the bitz service long gone and breaking boxes up a massively inefficient use of everyone's time, all their customer service team can do is send out an entire new box. Which would be quite a reward for carelessness. If you tell them a sprue was missing when you opened the box, i.e. an actual customer service issue, they'll almost certainly send you a whole new Stormraven free of charge. @ Lucien, I agree, if the issue had been a part missing when I actually received the kit I am sure the customer services representative would have been more accommodating. I seriously doubt sending a whole new kit would have been their solution though; I think they would have had someone from production grab the sprue in question off the line and send it. I used to work for a plastic injection moulding company – I know how quickly these sprues fly off the line, and how many overs are thrown away each day. Assuming your comment about carelessness is directed at my personally, I concede that is the nature of the problem (although I suspect someone here in my household threw away said items underestimating their value!) rather than a defective product on Games Workshop's part. However, I believe the primary role of customer service is to end up with a happy customer (within reason) who feels grateful, looked after and happy to continue doing business with the company. I spend many hundreds of pounds with this company each year and frankly, that is the treatment I expect. @ SM1981, thank you for looking for me, but alas I tried them already and it's only after adding the items to the cart it flags up that they're out of stock! @ Jolemai, I was actually trying to think of a way to substitute them and that is a great idea – thank you! I'm guessing if you run a blog about painting their miniatures you're a great customer. Link to comment Share on other sites More sharing options...
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