Bloody Legionnaire Posted April 27, 2016 Share Posted April 27, 2016 All, I just received my Spartan in the mail from forge world and it seems a piece of the upper hull snapped into 2 pieces either in the molding process or mailing process. I'll try to get some pics up but out of curiosity has anyone else had broken pieces of forge world models arrive, did you contact FW about it? Link to comment https://bolterandchainsword.com/topic/321845-broken-forge-world-components/ Share on other sites More sharing options...
Carlson793 Posted April 27, 2016 Share Posted April 27, 2016 Contact FW. I've dealt with both the GW and FW Customer Service systems in the past, and they've been very responsive. Just make sure you have your order number close by. Link to comment https://bolterandchainsword.com/topic/321845-broken-forge-world-components/#findComment-4376901 Share on other sites More sharing options...
Aqui Posted April 27, 2016 Share Posted April 27, 2016 All, I just received my Spartan in the mail from forge world and it seems a piece of the upper hull snapped into 2 pieces either in the molding process or mailing process. I'll try to get some pics up but out of curiosity has anyone else had broken pieces of forge world models arrive, did you contact FW about it? The side plates on my Contemptors Conversion beamer arm were warped/miscast. In fact one plate was so thin it was practically see through. An email later (where they asked to send a picture of the part in question, along with the order number and batch code) and they send a complete replacement. It didn't take long either. That's the only fault I've had with any of their stuff so far. Link to comment https://bolterandchainsword.com/topic/321845-broken-forge-world-components/#findComment-4376902 Share on other sites More sharing options...
Bloody Legionnaire Posted April 27, 2016 Author Share Posted April 27, 2016 Yeah this portion isn't warped or anything it's just completely snapped. It won't be a hard fix just annoying. I don't know if I wanna wait another week and a half 2 weeks though. I'll send them an email. Thanks! Link to comment https://bolterandchainsword.com/topic/321845-broken-forge-world-components/#findComment-4376939 Share on other sites More sharing options...
Aqui Posted April 27, 2016 Share Posted April 27, 2016 Yeah this portion isn't warped or anything it's just completely snapped. It won't be a hard fix just annoying. I don't know if I wanna wait another week and a half 2 weeks though. I'll send them an email. Thanks! They'll happily replace it. You shouldn't have to put up with a damaged part Link to comment https://bolterandchainsword.com/topic/321845-broken-forge-world-components/#findComment-4376946 Share on other sites More sharing options...
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