Need help from European Buyers

[Black Knight]

I am currently buying the HH and Primarchs books as they come out as well as a few stand alone titles. I have been having problems with Amazon recently with every book I buy being delivered very damaged(Just got Titan Death with what looks like a knife pierced thought it).

 

I am having to go through the process of ordering replacements about twice before they send me one that's satisfactory and wondered if anyone else is having the same problems and whether people have some better online book stores to buy from.

 

Currently in Germany but come from the UK so I do not have the growing up knowledge of which stores are good and which are not.

[RikuEru]

Thalia or Mayersche Buchhandlung are generally pretty decent.

They can order you english copies aswell. Thalia has a good online store aswell, mayersche probably too

[mr.crusader]

What about local Warhammer hobby store (or affiliated partners)? Is it an option?

[Wassa]

I ordered an older HH book from ebay once.

 

"good condition" it said. 

 

Looks like it's been dropped in a bowl of tomato soup.

[Kelborn]

Strange. Never had an issue with Amazon.

 

But like Riku and Mr. Crusader, I'd recommend either Mayersche or Thalia or the local GW store.

[DarkChaplain]

Had a few issues, but none this bad. When I had issues, though, I usually just call the actual Amazon support (and in 9/10 cases, I'll get somebody who doesn't try telling me the same lines over and over that don't have anything to do with my query!) and have them sort it out. In fact, chances are, if this stuff happens and you report it, you'll probably hang up with a free month of Prime or a voucher code in your account.

 

They also generally send you the replacement before they receive your return, and their return times are very generous. When I last sent back a package via a DHL Package Station and printed my post label through the machine, they also refunded me the same day as it was announced to them.

[Black Knight]

Thanks for the names, I will check them out. My local store is a good hour away and I rarely buy more than one at a time to get free postage.

 

Amazon has been great for years but the last 6 months has been awful. Creasing I can fix but the pics below are two different books, the original and the replacement both cut or ripped.

 

[DarkChaplain]

I can just repeat my advice of calling them directly about it every single time it happens, and potentially asking them to email you before ending the call so you can reply with attached photos or sth. You can also file a specific complaint with them about the state of the item and it may get them to escalate the issue back towards warehousing. Those are definitely not the standards Amazon wants to be associated with, and they'll probably sooner powder your backside to make it up to you than ignore the issues. If there's a pattern of damaged shipments or certain workers handling products with this level of... care, then they'll figure it out backstage before long, granted that people report their problems properly.

 

For what it's worth, I had similar issues with Cult of the Spiral Dawn's paperback last year. Had to get 3 or 4 copies before one arrived intact. One of them was damaged by the delivery service they used, where they stuffed the package into my mailbox slit, which was obviously too narrow both horizontally and vertically, squished the entire thing, and didn't fit entirely into the box. Which meant it hung out halfway, and blocked me from even opening the damn door due to, you know, physics. So to unblock my mailbox I was forced to pry it out / bend it horribly on top of the damages it already had just from the stuffing in part.

....I don't think they ever sent me a package with that same company again.

[Black Knight]

I always contact them when it happens Dark Chaplain, the problem is it keeps happening. Lost count of the phones calls I have made now. I did just send a letter to their email listing all the orders that I have had issues. I hope this will sort it out.

 

Just about to finish the Beast Arises and move onto Corax(Third Delivery -.-) I just want to read Warhammer and not have to spend so much time phone and email chasing.

 

Thank you all for the advice and info, we will see how it turns out.

[Panzer]

If your books arrive damaged it's not necessarily amazons fault. Could very well be it's UPS or whoever delivers it in your region. If that's the case then ordering it from somewhere else might not solve the problem unfortunately but you could try contacting the delivery company. Perhaps it's a new worker who's super sloppy or something.