BrainFireBob Posted March 28, 2022 Share Posted March 28, 2022 I'm currently highly frustrated, frater. I have a registered prepaid gift card. FW throws an error everytime I try to use it. Anyone have any idea what is going on? Link to comment Share on other sites More sharing options...
Inquisitor_Lensoven Posted March 28, 2022 Share Posted March 28, 2022 Email them Link to comment Share on other sites More sharing options...
Cheex Posted March 29, 2022 Share Posted March 29, 2022 Email them And when you do, make sure you copy/paste the exact error message. Customer service can't help you with an error if they don't know what it is. Link to comment Share on other sites More sharing options...
Tyberos the Red Wake Posted March 29, 2022 Share Posted March 29, 2022 Is this an official GW/FW prepaid gift voucher, or an actual physical prepaid card? I know I had issues with using a gift card via electronic payment systems because the card was issued by some weird ass company instead of the normal VISA/Mastercard/American Express. Most online shopping systems only accept major card providers. Link to comment Share on other sites More sharing options...
Mendi Warrior Posted March 29, 2022 Share Posted March 29, 2022 Could it be there is a validity date and that it has expired? Link to comment Share on other sites More sharing options...
Kenzaburo Posted March 29, 2022 Share Posted March 29, 2022 Can only echo the others: Email them. Had some kind of issue with one of their own vouchers last year. I got the problem sorted out with their very helpful support in one afternoon of very little back-and-forth. Link to comment Share on other sites More sharing options...
Cleon Posted March 29, 2022 Share Posted March 29, 2022 If all else fails and if you have a local GW nip in there and buy a GW voucher with it then use that on the FW site. Link to comment Share on other sites More sharing options...
Xenith Posted March 29, 2022 Share Posted March 29, 2022 Email them. Also, I don't believe GW/FW actually offer prepaid gift cards - so be wary if you bought it from a 3rd party. They do offer virtual gift vouchers, which you have to apply to your MyWarhammer account, I think, not at checkout. Link to comment Share on other sites More sharing options...
BrainFireBob Posted March 30, 2022 Author Share Posted March 30, 2022 (edited) Visa, not third party. Emailed. The only thing I can think of is if there's an international payment restriction. I've used these before successfully, but there was an update to generic international trade terms in 2021. Paid for my LCTB Contemptor missile launchers via alternate means for now. Magnetizing my Contemptors with missiles jumped in queue with LCTB. Edited March 30, 2022 by BrainFireBob Link to comment Share on other sites More sharing options...
BrainFireBob Posted April 1, 2022 Author Share Posted April 1, 2022 Got a response. FW just doesn't accept prepaid Visa gift cards anymore. Link to comment Share on other sites More sharing options...
MegaVolt87 Posted April 1, 2022 Share Posted April 1, 2022 Got a response. FW just doesn't accept prepaid Visa gift cards anymore. I would be asking where it says that in the terms and conditions. If it doesn't say, they should honour the credit. Link to comment Share on other sites More sharing options...
Rik Lightstar Posted April 1, 2022 Share Posted April 1, 2022 Got a response. FW just doesn't accept prepaid Visa gift cards anymore. I would be asking where it says that in the terms and conditions. If it doesn't say, they should honour the credit. This isn't a Forgeworld/GamesWorkshop "credit" issue. The issue is their payment portal doesn't accept pre-paid payment cards. It isn't a "Gift Card" specific to FW/GW. Rik Firedrake Cordova and Inquisitor lorr 2 Back to top Link to comment Share on other sites More sharing options...
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