Aarik Posted May 2, 2023 Share Posted May 2, 2023 Has anyone ordered anything recently from Hera Models? I ordered a set of pigments a month ago which hasn't shipped yet. I have written to them by email and through their website contact form over the last two weeks, but have received no response. Their website says orders should be shipped in 7-10 days, and a prior order from them about a year ago shipped in a few days, so I'm wondering what happened. I'm understanding about reasonable delays, but a month for something that was supposedly in stock is a bit much. And I'm not happy about my emails being ignored. Anyone have similar experiences, or know a way to get their attention? Link to comment https://bolterandchainsword.com/topic/378520-hera-models-order-not-shipped-no-response-to-inquiries/ Share on other sites More sharing options...
Solution Matcap86 Posted May 3, 2023 Solution Share Posted May 3, 2023 15 hours ago, Aarik said: Has anyone ordered anything recently from Hera Models? I ordered a set of pigments a month ago which hasn't shipped yet. I have written to them by email and through their website contact form over the last two weeks, but have received no response. Their website says orders should be shipped in 7-10 days, and a prior order from them about a year ago shipped in a few days, so I'm wondering what happened. I'm understanding about reasonable delays, but a month for something that was supposedly in stock is a bit much. And I'm not happy about my emails being ignored. Anyone have similar experiences, or know a way to get their attention? I have a similar experience. Very slow turnover and spotty communication to say the least. The product did eventually arrive with profuse apologies. Apparently they had trouble sourcing one of the pigments in my order. It took about a month to ship with 2-3 weeks between email responses, so my advice would be to keep trying. I found there are two contact emails: info@heramodels.com and pedidos@heramodels.com. If you tried one, maybe try the other? Aarik 1 Back to top Link to comment https://bolterandchainsword.com/topic/378520-hera-models-order-not-shipped-no-response-to-inquiries/#findComment-5943137 Share on other sites More sharing options...
Aarik Posted May 3, 2023 Author Share Posted May 3, 2023 10 hours ago, matcap86 said: I have a similar experience. Very slow turnover and spotty communication to say the least. The product did eventually arrive with profuse apologies. Apparently they had trouble sourcing one of the pigments in my order. It took about a month to ship with 2-3 weeks between email responses, so my advice would be to keep trying. I found there are two contact emails: info@heramodels.com and pedidos@heramodels.com. If you tried one, maybe try the other? Thanks for the reply! How long ago was your issue? And if you don't mind, which pigment(s) did you order? I got the Color Enhancer set with the purple, green, blue, yellow, and pink pigments, so it's possible I'm facing the same stock issue. I checked and I've been emailing the pedidos@heramodels.com address. I'll loop in the "info" one too. I don't mind the delay if it's a stock issue, I just don't like being left in limbo not knowing what's going on. Link to comment https://bolterandchainsword.com/topic/378520-hera-models-order-not-shipped-no-response-to-inquiries/#findComment-5943388 Share on other sites More sharing options...
Matcap86 Posted May 4, 2023 Share Posted May 4, 2023 14 hours ago, Aarik said: Thanks for the reply! How long ago was your issue? And if you don't mind, which pigment(s) did you order? I got the Color Enhancer set with the purple, green, blue, yellow, and pink pigments, so it's possible I'm facing the same stock issue. I checked and I've been emailing the pedidos@heramodels.com address. I'll loop in the "info" one too. I don't mind the delay if it's a stock issue, I just don't like being left in limbo not knowing what's going on. No worries It took about a month and a half from order to receiving the pigments. Mine were: Yellow fluor Orange light fluor Orange fluor Red orange fluor Dark Red fluor Maybe it's the yellow that is causing an issue? I did not get specifics on which pigment was missing. My experience is that they'll ship eventually and the product ís good. But the lack of communication also really irks me. I think there's just one person answering emails and they might get a bit overwhelmed or only reply when they have a ready answer. Might try PM'ing them on facebook as well? They seem pretty active there. Aarik 1 Back to top Link to comment https://bolterandchainsword.com/topic/378520-hera-models-order-not-shipped-no-response-to-inquiries/#findComment-5943571 Share on other sites More sharing options...
Aarik Posted May 4, 2023 Author Share Posted May 4, 2023 Good call, I was thinking about messaging on facebook/instagram if I don't get an email response soon. Thanks again! Sea Creature and Matcap86 1 1 Back to top Link to comment https://bolterandchainsword.com/topic/378520-hera-models-order-not-shipped-no-response-to-inquiries/#findComment-5943826 Share on other sites More sharing options...
Sea Creature Posted May 5, 2023 Share Posted May 5, 2023 Instagram is great since you’re basically just text messaging, which should be a lot easier for them to access and reply. Aarik 1 Back to top Link to comment https://bolterandchainsword.com/topic/378520-hera-models-order-not-shipped-no-response-to-inquiries/#findComment-5944014 Share on other sites More sharing options...
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