Ordered Leviathan Direct from GW - Still not arrived...

[Wraithwing]

Anyone else having this problem?

 

Also, my tracking info is not working. 

[Marshal Reinhard]

Yeap, though my tracking info did finally activate. presumably why I couldn't cancel it.

 

Have another copy already so ill have to see what i do with number 2

[Xenith]

8 minutes ago, Marshal Reinhard said:

Have another copy already so ill have to see what i do with number 2

 

Could always just return it to a GW store? 

[Spaced Hulk]

Yes, me too 

[ChargingSoll]

Yeah some of the box's delayed, most of the ones at my local geedubs were ones mixed with other stuff like the LE books and the like. 

[Marshal Reinhard]

2 minutes ago, Xenith said:

 

Could always just return it to a GW store? 

Closest one is in another country.

 

I'll think of something

[Akerkoke]

Do they send an email when the order is shipped or we have to use the Emperor's Tarot to guess?

[Cleon]

2 hours ago, Wraithwing said:

Anyone else having this problem?

 

Also, my tracking info is not working. 

If it's a royal mail tracking number then I know the royal mail are having issues with parcels and staffing - my local depot haven't done a full round since the 22nd - the tracking only updates when they scan it at a depot. If you don't mind a 15-20 minute call then I found them quite helpful.

[Bung]

6 hours ago, Wraithwing said:

Anyone else having this problem?

 

Also, my tracking info is not working. 

 

I waited 2 months for a Sicaran Venator ordered by my Nerdstore.

[Marshal Reinhard]

Just got a confirmation mail that the box from GW is on its way

[Maritn]

Haven't received my order and no shipping information... (Austria)

[Sky Potato]

Received shipping confirmation from GW today. It’s also been shipped by a courier that I don’t recognise, so hopefully they don’t transit from Nottingham to my house via Narnia…

 

Bit annoyed that the box will be a week old by the time I get it - I thought the point of a pre order was to get it on release day.

[Sothalor]

Do people actually receive pre-orders the day of release? That's never, NEVER happened in my experience. It's always been:

- Pre-orders go up on a Saturday the week prior to official release date

- Release date Saturday (items should be available for retail purchase on this date)

- Pre-orders ship during the week after official release date

 

In my experience, pre-ordering items from the GW webstore is essentially a guarantee that you'll receive them a week+ after the official release date. 

[Wraithwing]

Well, it finally arrived this morning. Nearly 7 days after dispatch! 

[Sky Potato]

1 hour ago, Sothalor said:

Do people actually receive pre-orders the day of release? That's never, NEVER happened in my experience. It's always been:

- Pre-orders go up on a Saturday the week prior to official release date

- Release date Saturday (items should be available for retail purchase on this date)

- Pre-orders ship during the week after official release date

 

In my experience, pre-ordering items from the GW webstore is essentially a guarantee that you'll receive them a week+ after the official release date. 

In my experience, it’s been the complete opposite. Either the day before or release day itself,

 

- I had one house where GW preorders would consistently turn up either on the Friday or on the actual Saturday launch day. (About 50/50 between Friday or Saturday)

- I had another house in a completely different part of the country where the preorders would occasionally show on the Friday, but usually on the Saturday launch day.

 

The very occasional release might show up on the Monday, but that was more a Royal Mail failure then a GW one.

 

I have never had a preorder not be shipped prior to the official launch, let alone not shipped until almost a week after launch day.

[Arkhanist]

I believe pre-orders are handled somewhat differently in different countries; the UK is generally dispatched early to arrive on launch day, while I believe the US doesn't (plus the US is a lot bigger, so further for parcels to go anyway). That said, royal mail seems to be struggling these days, and I've had a bunch of non-GW stuff take a week+ to arrive after dispatch - the 3rd parties can't ALL be lying about when they put them in the post. So i can definitely relate to people still waiting on their Leviathan parcel. Hopefully it will eventually turn up; or if royal mail eats it, GW has some reserves to dispatch by alternate courier.

[Bung]

6 hours ago, Sothalor said:

Do people actually receive pre-orders the day of release? That's never, NEVER happened in my experience. It's always been:

- Pre-orders go up on a Saturday the week prior to official release date

- Release date Saturday (items should be available for retail purchase on this date)

- Pre-orders ship during the week after official release date

 

In my experience, pre-ordering items from the GW webstore is essentially a guarantee that you'll receive them a week+ after the official release date. 

 

No, over the years pre-brexit i had pre-orders turn up on thursdays before launch date.

 

But 2 things happened, some people leaked stuff early and GW didnt like that and Brexit which made shipping from and to UK even worse.

[MithrilForge]

9 hours ago, Wraithwing said:

Well, it finally arrived this morning. Nearly 7 days after dispatch! 

Glad you finally got it though !!! 

[andes]

It seems that GW is flooded. I just got an email letting me know my Index Cards and Mission Cards order won't ship until July 7th. 

Edited June 30, 2023 by andes
typo

[Marshal Reinhard]

I'm happily painting stuff from my second box but for anyone that cares, the tracking data on the box pre-ordered from GW says its not even in transit yet. 

[Sea Creature]

On 6/30/2023 at 7:35 AM, andes said:

It seems that GW is flooded. I just got an email letting me know my Index Cards and Mission Cards order won't ship until July 7th. 

I got all mine yesterday at the local GW shop… it’s like five minutes drive from my home.

[Jalleo]

Standard GW orders are now taking up to 9 WORKING days to process (UK). There is a lot for them and likely royal mail to work through. Orders through mail is probably increasing due to summer holidays in the UK