GW UK more delays in shipping and miss counted stock

[Brother Paint]

Hi 

 

As usual GW strike again, just came off the phone to customer service an email will be going out ( supposedly) tomorrow to online purchasers and independents that there is a delay in shipment with the new tyranid orders as there has been a problem with stock at the warehouse, some people have their purchases coming, if not in receipt of the shipping email  already you can expect it up to the week after next, this is excluding the 9 day window for actual shipping.

 

wonderful 

 

( edit for sausage fingers)

Edited September 13, 2023 by Brother Paint

[Matcap86]

Yeah my EU  based LGS's also have major issues with stock not arriving (again). 

 

GW need to or get off the pot. Either get your shipping and production in order so you can keep up with your own "every week is a surprise what you're getting" release windows. Or plan/communicate further ahead and let customers and flgs know what's coming down the pipeline. 

 

I know for me I just disengage with a lot of GW products at this point and will see whatever is left after the fomo rush in the future. 

 

Edited September 13, 2023 by matcap86

[Redcomet]

It is the lack of communication that really annoys me. Once again GW let their retailers and influencers take the rage from the customers. 
 

Or take a couple of weeks break from releasing stuff to sort out your mess

[Guest]

Its just been one screw up after another this year...

[m_r_parker]

I've just been at my local GW store (UK), and they only got their Saturday "New Release" stock (aka the new Tyranids) yesterday, and customer orders sent to the store are drubbing through. Plus it doesn't help that orders I've placed over the past week have been with a shipping estimate of 9 working days.

 

This new Warehouse implementation has been far from smooth.

[Brother Paint]

2 minutes ago, m_r_parker said:

I've just been at my local GW store (UK), and they only got their Saturday "New Release" stock (aka the new Tyranids) yesterday, and customer orders sent to the store are drubbing through. Plus it doesn't help that orders I've placed over the past week have been with a shipping estimate of 9 working days.

 

This new Warehouse implementation has been far from smooth.

Hate to say it I was advised the 9 working days is after order completion and email sent! 

[Urauloth]

I still don't have my Fellgors. I pre-ordered them from Wayland, but they haven't gotten the stock from GW to fulfil the order yet. 

[Stitch5000]

Having worked in trade sales, I have no sympathy for retailers that pre-sell things they don't actually have. 

[Brother Captain Alberic]

Well this certainly explains while Dark Sphere can’t dispatch my order. Did think it was probably an issue GW end.  They need to sort this or no one will bother doing pre orders.

[Kastor Krieg]

Mmmm, that sweet sweet backlash of yet another mishandled ERP upgrade. Loss of customer goodwill, let's go.

[Wraithwing]

7 minutes ago, Kastor Krieg said:

Mmmm, that sweet sweet backlash of yet another mishandled ERP upgrade. Loss of customer goodwill, let's go.

 

Is this what has caused it? I work for an ERP partner, so more than happy to visit and suggest a solution/fix for them! 

[phandaal]

2 minutes ago, Wraithwing said:

 

Is this what has caused it? I work for an ERP partner, so more than happy to visit and suggest a solution/fix for them! 

 

Yeah they have been updating the Abominable Intelligence running their warehouse system for years now. Seems like they entered the project without a great plan and also attempted to do it all themselves. No doubt there are plenty of consultants who would love to fix their :cuss:, for a price. 

[Ming the Merciless]

1 hour ago, Urauloth said:

I still don't have my Fellgors. I pre-ordered them from Wayland, but they haven't gotten the stock from GW to fulfil the order yet. 

 

My Kasrkin pre-ordered via Wayland in February arrived in August.... at least they did'nt charge me extra for the interim price increase.

[Kastor Krieg]

18 minutes ago, Ming the Merciless said:

 

My Kasrkin pre-ordered via Wayland in February arrived in August.... at least they did'nt charge me extra for the interim price increase.

You should have charged them for the 6-month 0% loan.

[Halandaar]

1 hour ago, Brother Captain Alberic said:

Well this certainly explains while Dark Sphere can’t dispatch my order. Did think it was probably an issue GW end.  They need to sort this or no one will bother doing pre orders.

 

Same issue last week, Dark Sphere didn't even get their Cities of Sigmar delivery from GW until 4 days after the street date for the product. 

 

If GW are routinely missing the release dates, even at their own stores, then they need to stop forcing a weekly release schedule.

 

15 minutes ago, Kastor Krieg said:

You should have charged them for the 6-month 0% loan.

 

Try invoicing them for that and let me know how it goes. 

[Brother Paint]

I’m not going to post the email in full that I’ve received but it was basically telling me it was my fault for ordering when upgrades were going on .  Nice :)

 

[Progenitor]

Fancy ordering stuff from a retailer and expecting them to send you what you've paid for! THE TEMERITY! 

[Kastor Krieg]

43 minutes ago, Halandaar said:

Try invoicing them for that and let me know how it goes. 

If they were still within the EU, it would be quite feasible, if pointless due to the immense cost vs gain discrepancy. An FLGS with a huge delayed order though? Could be worth it in EU.

[Dark Shepherd]

1 hour ago, Wraithwing said:

 

Is this what has caused it? I work for an ERP partner, so more than happy to visit and suggest a solution/fix for them! 

If memory serves the last annual or half year report was the first in a few years that DIDNT mention IT upgrade issues

 

To brutally over simplify it I think.the problem was they tried to do it piecemeal or not as drastic (ie less expensive) as it needed to be done?

[Halandaar]

22 hours ago, Kastor Krieg said:

If they were still within the EU, it would be quite feasible, if pointless due to the immense cost vs gain discrepancy. An FLGS with a huge delayed order though? Could be worth it in EU.

 

 

So if the company operated in a different country or Brexit had never happened and the order was substantial and the customer was a trade account then it might be worth it? 

 

 

Edited September 14, 2023 by Halandaar

[Xirix]

Figured there was something going on with their warehouses, I didn't even pre-order nids, but an absolute ton of things are out of stock where I usually order.

[MARK0SIAN]

It’s weird, if this were another company exhibiting this kind of behaviour the assumption would be it was circling the drain and about to go under or implode. Even with GW it’s starting to feel like they’re reaching a crunch point where the growth has become unsustainable and something got to give pretty soon. 
 

If ever there was a personification of the phrase “succeeding in spite of yourself” GW would be it!

Edited September 13, 2023 by MARK0SIAN

[Waaagh?]

Yep they've been utter crap at the moment. I preordered a Cerastus first thing Saturday morning on release in a GW store. Didn't arrive the following week (though the store did get stock to sell). Thankfully we've got a decent manager who exchanged the mail order for the cerastus. 

 

Order itself wasn't cancelled as there was other stuff on the order. 4 weeks later I got an email saying they'd have to remove the cerastus from the order as they'd sold out and would then send my remaining stuff. 

 

So despite ordering the min they went up (and they didn't go sold out on the website for a few days) and despite stores having stock allocated they apparently didn't have stock for mine or others preorders and didn't bother to action it for almost a month. 

 

I used to work for GW up until spring and honestly this is a new low in incompetence. 

[irlLordy]

Well, at least they've mitigated some of the impact of not being able to get codexes out to people by having a comprehensive digital strategy, and allowing W+ subscribers to look up datasheets and rules on their app, and being able to buy digital copies if that is the customer preferred option ...

 

Oh wait, no, they've doubled down on locking stuff behind a physical codex, and now their digital distribution gets to suffer from the same problems as their physical distribution. Fantastic.

 

 

[jimbo1701]

I don’t really care about the stock problems as I am only buying older release stuff if anything at the moment and fortunately the things I want have (mostly) been in stock at independent retailers. 
 

I really do care hearing how awful things are at the moment as it is harming the reputation and goodwill towards gw and also upsetting a lot of fellow fraters. This is not how a company of their size and reputation should be operating. 
 

I especially feel for people who were excited for the first book release (tyranids) of the edition who now not only don’t have their book on time but can’t even use the ‘free’ rules in the app - with their previous model this would not have happened as you could continue using the older codex until such time the new one arrived.

 

Plus not only are the new release models out of stock but half the tyranid range has been out of stock for months. Hard for people to get excited for releases when disappointment is almost guaranteed at this stage.