Hachette Partworks - Combat Patrol Summary Thread

[Halandaar]

3 hours ago, Craig said:

Ooof, you have to deal with hachette customer service? May God have mercy on your soul.

 

2 hours ago, AvePicante said:

I'll get back on hold with the post office then...

 

Not sure if applicable in the US, but every time I've ever had cause to contact Hachette, I did it through their Facebook page and they resolved my issue within a day every time.

[lhg033]

I actually stopped buying the magazine from them directly as their customer service was soo bad!! This was back in the days of their first 40k run so quite some time ago and they may have improved since but I would place orders then get nothing for an age. I would chase and be told they didn't have those issues any more so I could be offered a replacement from another range. 
I will add that the people I spoke to tried to help but were very much limited in what they could do. Email wasnt always as good.

...and it begged the question of if I hadn't called up were they just never going to contact me either as it had been some time.

 

I bought the terrain set from them this time around and had no problems this time.

 

You may also be in luck in that the Votann stuff seems to have stayed in stock in 3rd parties longer than other stuff so there may still be stock out there for them to resolve this with.

[AvePicante]

Well, good news. I managed to get my order, one of my neighbors was given the locker key instead of me. They just left the key sitting on top of the mailboxes with a note saying "Anyone missing a package?"

[TheArtilleryman]

I’m just disappointed the sentinel isn’t one issue like the wraithlord. I’d have snapped it up if it was.

[Karhedron]

The Sentinel is a new model, the Wraithlord is about 20 years old so I guess they were less worried about offering it at a bargain price.