Inquisitor_Lensoven Posted October 5 Share Posted October 5 Tried 3 different cards to order the new BA stuff from my phone, none could be authorized. tried logging in on my computer can’t log in. tried resetting password keeps telling me can’t be same as my old password. click the customer service link and try selecting the contact us’ option and the page doesn’t change. anyone else having issues? Link to comment https://bolterandchainsword.com/topic/384169-website-issues/ Share on other sites More sharing options...
INKS Posted October 5 Share Posted October 5 I was trying just to look at models and it would not load. I think their website is overloaded right now with everyone trying to look at everything. Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6068901 Share on other sites More sharing options...
DemonGSides Posted October 5 Share Posted October 5 I couldn't imagine purchasing from GW direct. Between the awful site and the inflated prices, local or online retailers are just better. The Yncarne, Special Officer Doofy and ZeroWolf 2 1 Back to top Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6068903 Share on other sites More sharing options...
INKS Posted October 5 Share Posted October 5 well some things are only available online. Cenobite Terminator, Inquisitor_Lensoven and Orion 1 2 Back to top Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6068905 Share on other sites More sharing options...
Inquisitor_Lensoven Posted October 5 Author Share Posted October 5 (edited) Still can’t purchase anything, same message. initially thought the issue was because I was using my fiancé’s cards, so I just tried mine. Still same message. Edited October 5 by Inquisitor_Lensoven Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6068953 Share on other sites More sharing options...
Agramar_The_Luna_Wolf Posted October 6 Share Posted October 6 That web is full of problems,all the time. Better try on monday or so...maybe then is fixed Inquisitor_Lensoven and Helias_Tancred 2 Back to top Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6068959 Share on other sites More sharing options...
Inquisitor_Lensoven Posted October 6 Author Share Posted October 6 That web is full of problems,all the time. Better try on monday or so...maybe then is fixed My impatience is angy Cenobite Terminator 1 Back to top Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6068967 Share on other sites More sharing options...
Inquisitor_Lensoven Posted October 6 Author Share Posted October 6 Finally managed to get my order placed. Cenobite Terminator, INKS and Helias_Tancred 2 1 Back to top Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6069139 Share on other sites More sharing options...
WAR Posted October 6 Share Posted October 6 I had the same issues trying to order anything off their website lately Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6069150 Share on other sites More sharing options...
The Praetorian of Inwit Posted October 7 Share Posted October 7 Do GW handle their IT in house? Surely it would benefit them to spend a little more so that customers can use it and thus spend more on their products. I see it said a lot on the Internet that GW has a problem with nepotism when it comes to IT contracts. Helias_Tancred 1 Back to top Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6069223 Share on other sites More sharing options...
Inquisitor_Lensoven Posted November 6 Author Share Posted November 6 And same issue as the BA drop. cant process payment again. Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6074686 Share on other sites More sharing options...
Helias_Tancred Posted November 11 Share Posted November 11 On 10/5/2024 at 3:17 PM, Inquisitor_Lensoven said: Tried 3 different cards to order the new BA stuff from my phone, none could be authorized. You actually have to make your monthly payments on those things! ;) On 10/7/2024 at 7:21 AM, The Praetorian of Inwit said: Do GW handle their IT in house? Surely it would benefit them to spend a little more so that customers can use it and thus spend more on their products. I see it said a lot on the Internet that GW has a problem with nepotism when it comes to IT contracts. Not surprising. Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6075200 Share on other sites More sharing options...
Inquisitor_Lensoven Posted November 11 Author Share Posted November 11 50 minutes ago, Helias_Tancred said: You actually have to make your monthly payments on those things! ;) Not surprising. 2 were debit all had money or available balance, definitely on their side. Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6075201 Share on other sites More sharing options...
Helias_Tancred Posted November 11 Share Posted November 11 I was messing with you. lol. I'm sure they were good to go. Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6075204 Share on other sites More sharing options...
Inquisitor_Lensoven Posted December 1 Author Share Posted December 1 Having the same issue again. had it at the start of last month too, had it last night as well. i was reminded of this purchase when I got an email from GW that my voucher is about to expire. already emailed GW customer service about the issue…but this janky ass website can’t be helping their overall sales right? Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6078582 Share on other sites More sharing options...
Inquisitor_Lensoven Posted December 6 Author Share Posted December 6 Took customer service 3 days to respond, and we’ve spent the last week emailing about the issue now, and the account anniversary voucher expired, because they’ve been so slow to reply and get involved. Firedrake Cordova 1 Back to top Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6079594 Share on other sites More sharing options...
OpossumStrong Posted December 7 Share Posted December 7 27 minutes ago, Inquisitor_Lensoven said: Took customer service 3 days to respond, and we’ve spent the last week emailing about the issue now, and the account anniversary voucher expired, because they’ve been so slow to reply and get involved. I highly recommend to use their live chat option, it's way faster and convenient. Inquisitor_Lensoven 1 Back to top Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6079597 Share on other sites More sharing options...
Inquisitor_Lensoven Posted December 7 Author Share Posted December 7 48 minutes ago, OpossumStrong said: I highly recommend to use their live chat option, it's way faster and convenient. I tried calling during a time they should have been open but went straight to their message about their hours Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6079600 Share on other sites More sharing options...
OpossumStrong Posted December 7 Share Posted December 7 (edited) 15 hours ago, Inquisitor_Lensoven said: I tried calling during a time they should have been open but went straight to their message about their hours Happened to me as well , that's why I prefer the live chat, though this can happen with live chat as well, it's just suddenly not listed as an option , but I'm just trying again every 20 minutes till I get the live chat option. But calling them is way way better in terms of resolving the problem, they can contact the right department about your problem on the spot, live chat support sometimes can't help you or they give wrong info etc. Edited December 7 by OpossumStrong Inquisitor_Lensoven 1 Back to top Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6079689 Share on other sites More sharing options...
Bouargh Posted Tuesday at 08:15 AM Share Posted Tuesday at 08:15 AM Well, not really an issue, but I just noticed the change in the organization of the paint section of GW website. Is it only me, or do you see this change as a degradation in the ergonomy of filter managment too? Getting a standard sorting by paint type that you cannot (or at least that I did not succeed to) change makes the search difficult. I am not sure most of the hobbiist, especifically the newest ones, will appreciate the differences between paint grades and will spend time scanning evrything in order to meet their ideal colour (tone nd etxture) for their project... I don´t like it. Inquisitor_Lensoven 1 Back to top Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6082703 Share on other sites More sharing options...
Inquisitor_Lensoven Posted Tuesday at 09:21 PM Author Share Posted Tuesday at 09:21 PM For me on mobile and PC it goes straight to sprays and I can’t figure out how to find any other kinds of paint now. Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6082860 Share on other sites More sharing options...
Ramell Posted Wednesday at 12:51 AM Share Posted Wednesday at 12:51 AM You need to scroll down to get to the other paint types. Really stupid. Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6082892 Share on other sites More sharing options...
Felix Antipodes Posted 2 hours ago Share Posted 2 hours ago (edited) Is anyone else having issues seeing this week’s preorders. I’m not seeing anything across all categories. EDIT: Disregard. Apparently everything is delayed this week in the Oz/Kiwi regions. Everything is showing on the Japanese website. Edited 1 hour ago by Felix Antipodes Link to comment https://bolterandchainsword.com/topic/384169-website-issues/#findComment-6083443 Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now