Poor casts?

[Teetengee]

So, bought the ash wastes upgrade pack more or less when it came out, but the cast was not great. Reached out to GW, they said I need to bring it in to get it sorted at the third party shop I bought them at, but they agreed that they're abnormal in a negative way. Has anyone else had similar issues with any casts lately, either the same kit or others?

(And yes, I've definitely seen worse, having built the old zerker kit near the end of life, but still. Not good for a fresh release)

Edited 11 hours ago by Teetengee

[Grotsmasha]

This usually happenes to older, worn sprues, and I haven't seen any this bad in a LONG, LONG time. Hopefully the 3rd party store treats you right.

[Firedrake Cordova]

That looks like the mould line you used to get on the 3rd/4th Ed kits (I have a few Space Marines with ovoid barrels even). I haven't seen anything like that in the last decade, though!

 

I hope the retailer sorts it for you (I imagine they can't really argue if GW says they're duff and you show that e-mail to them).

Edited 11 hours ago by Firedrake Cordova
formatting for the formatting gods

[Valkyrion]

Hmmm. I'm not sure mould lines would fall directly under the faulty/damaged at the time of purchase proviso to sufficiently meet a mandatory refund or exchange, even as glaring as these, unless they think that by removing such a mould line you risk damaging the mini (especially around the knuckles), which may well be the case. 

If GW or the retailer wish to exchange then great, and customer goodwill goes a long long way in small business, and if it was my shop then I'd exchange it, but I'm not sure they'd have to. 

 

[crimsondave]

That’s as bad or worse than the OG Cadian plastic kits.  Haven’t seen any that bad in years.  Like probably 10+ years.

[Teetengee]

3 hours ago, Valkyrion said:

Hmmm. I'm not sure mould lines would fall directly under the faulty/damaged at the time of purchase proviso to sufficiently meet a mandatory refund or exchange, even as glaring as these, unless they think that by removing such a mould line you risk damaging the mini (especially around the knuckles), which may well be the case. 

If GW or the retailer wish to exchange then great, and customer goodwill goes a long long way in small business, and if it was my shop then I'd exchange it, but I'm not sure they'd have to. 

 

I thankfully have GW on record saying that it isn't up to standard. I didn't think too much of it at first, buy they're a pain, especially for some of the guns which have lots of little circular bits which are difficult to trim. It definitely sent me back years, or to finecast thoughts, and given I bought this 10 days after the release date it felt particularly bad.