potatocrusader

Considering how their website turned out after how much money they invested and how it still remains the same. I have a feeling some nepotism happened when doing their new warehouse and now they have to sort what muck has spilled. This is pure speculation. Anyway... GW if you are reading this I am still available for hire to fix your website, I won't charge you 1mil+ and it will take 2 weeks to make it functional and a pleasure to navigate. Call me!

The model would be awesome if: 1. Not semi T-posing and be more of a stalwart pose 2. Lose the GARBLED SCREAMING tactical rock. This of course is down to personal taste :P

The terrain is very lack luster and lazy. Would adding some interesting accessory bits like control consoles, railing, ramps etc. really bankrupt GW ? I really hope it's not a glimpse of what to expect for KT from now on, at least I would prefer they just do made to order KT terrain boxes with each new versus box of KT. Would not mind getting my hands on another set of Sector Imperialis terrain.

I hope this is just fake hyperbole but heard they paid 6mil for the website... whoever designed it really doesn't deserve more than a Happy Meal from Mickey Ds, without the toy! I just can't shake the feeling whoever designed the website had it out for GW cause you can't just make such a bad website in 2023.

Pre-order traffic problems has hundreds of solutions, changing the webstore will probably not going to fix it because of the underlying issues but one can hope I guess.

Web designer here, it ticks almost every DO NOT DO box there is for a webstore... for the average consumer, it's a nightmare to navigate. The old format was better by a land slide and didn't need a change, functional, easy to access categories, easy to read and browse model ranges. The amount of banners and pictures is unacceptable, feels more like they tried to do a generic company page from 2010.

I think there will be enough boxes for everyone so that shouldn't be an issue and you can also talk to a local store or online 3rd party retailer and try to get a copy secured before the pre-orders go live, worst case scenario we find out that stores get a box and half each :D I think the nid redesign in generals suffers from overcomplicated design, the details are suffocating and kinda break up some of the models too much, the poses don't help them much either... they feel a bit generic? I've noticed the trend of GW designers just going ham and not putting any credible design effort into a lot of stuff nowadays and somehow it gets passed checks and we get stuff like the T-shirt troopers, the Brother Gokartio ATV, 99.9% of female heads having the same weird half buzzcut hairdos, most models on a rock tripping... On the matter of the topic, i've not lost hype, didn't have much to begin with but there are only a few minor issues I have with what we know of 10th. All of them expected so no worries there.

I am 99% sure that GW will do a made-to-order thing for Leviathan boxes and it's going to be running 2 weeks probably. Imo, people should never ever buy from scalpers... especially in this hobby. Not worth it and you just feed them more encouragement to do it again and thus again an actual fan is left without an opportunity to get a box.

This is a pretty lame and shameless cash grab. Could have easily release it as a stand-alone team for KT not this fomo sadness. The good part is, someone will leak the datacards online so you can use your models to make the team instead of blind loot-box crap.

Final update: The seller has sent the rest of the refund via Paypal. The whole ordeal has left a bitter taste in my mouth and wasted my time. I hope that Deepcut has learned from this experience and will do a better job at quality control at the very least contact the seller letting them know that something went wrong during the print process and send a picture of the mat and ask if the customer would be okay with it plus a small refund 10-25%. I am sure some would accept this and be very happy for being contacted before hand and would recommend the shop. I would not accept the offer but would 100% recommend a shop that is transparent and tries to do the customer right. After all, both the seller and customer are human.

Haven't watched GW vids in a long time, that's very scummy if they did that for this reason alone,. I really can't understand who is pulling the strings on community interaction at GW, first the strangle on independent content creators (animations, cartoons etc.) and then this. Community interest and interaction boosts sales astronomically for little to no investment, a good example of community carrying a company hard is D&D and seems that Battletech is getting more popular thanks to youtubers.

Thanks for sharing this, his artwork is damn nice. His warhammer stuff feels soo dynamic and full of character, it sucks you in!

Kind of a shame for GW but glad for her! She is a great painter and now she can dabble into non-GW stuff and have more creative freedom. A loss for GW but a huge win for the community imo!

I don't think they are repackaging sprues. Some proof I would have is I bought the new Boarding Patrol : Knife Ears and the sprues for the corsairs were linked with the plastic runners, instead of being 3 separate sprues each, they were 2 sprues + 1 sprue and not even the same repeat. The issues with supply and getting taken off the website as others have mentioned, might be issues with their new system and/or they are getting repackaged. An alternative if you live in an area or region where some kits are impossible to get ahold of for months you could look into 3d printing and later down the line you could purchase the plastic model when there is a healthy stock about again. Of course if you want to go to a tournament, that isn't an option sadly.

An unrelated update, but wanted to thank everybody that encouraged me to get gamemat.eu mats. They arrived and they are very high quality and what surprised me more was that they were the exact same color like on the website, no color variation at all! Can't wait for 10th to drop so I can break them in ! :D

Save your money to buy more models imo. I would recommend checking online for the rules and unit stats, there is a certain site that has everything neatly compiled. I would also focus on getting what you have painted up and ready for battle once the new edition drops, which will have free rules on release day. Also, most important... WELCOME TO THE HOBBY! :)

Thanks, I have already filled out the form but have to get it printed and signed and then scanned and sent... a very annoying hassle and extra money spent. A friend saw how much stress this whole ordeal has caused me and how it affected my condition. He suggested I sue but I won't even bother as it is just a waste of time and I want to get my money back and move on. I hope that making this public will help some. And even if they chose to do business with Deepcut I hope because of me going public they will less keen on doing the same to them and they can enjoy their ordered mat and play with their cool minis with friends and family and relax.

New update: It has been 3 days since i've requested the rest of my money refunded which has been met with silence. I had posted my problem on another forum as well and the seller had the audacity to reply and advertise their product. For transparency's sake I have added screenshots of some of my emails with Deepcut, I have removed my name and address as it is a private mail from them but left in the seller's name since the name is that of the owner which is known because it is a business and the email is the Deepcut Studio official customer support email. I am willing to provide any necessary print screens of my dealings with Deepcut Studio as to not appear that I am omitting anything in my benefit.

An update in order of events unfolding: 1. Seller responded slowly on paypal finally accepting dispute and asking for the mat to be sent back which is fair however being a EU business doing business in the EU they are obligated to pay return shipping when delivering a faulty item, an item that is not as described and soo forth (EU consumer law - can be checked). Paypal works like this (my first time ever having to use a dispute in 15 years of using it) - Open Ticket and submit evidence including photos > Both seller and buyer can talk while paypal just watches > escalate to dispute or else case gets dismissed and is recommended if seller is not responding which he hadn't > paypal talks to seller and tries to resolve waiting for seller response > seller requests item back for refund (139.9 Euro) > paypal awaits my response which can only be tracking number and a photo of shipping receipt, I cannot write anything there to mention that seller has to pay shipping back. Side note: - Seller didn't even include full return details and I couldn't even write that as my response on my paypal, I had to google and search their website for the full address and required details as I didn't want to waste time waiting for seller response via email. Mind you this company has been operating for a long time, they know what they need to give for returns. No company would accept shipping with just the address the seller provided and they stated it will probably not get delivered because of the incomplete details if I really wanted to send it like that. - Cheapest shipping option costs 35 Euro via normal post, courier services are above 100 Euro for individual customers. So I am not keen on parting with more of my money if I am not at fault, I do not like others to pay for my mistakes just as much as I would not like to pay for other's mistakes. 2. I contact Deepcut via email letting them know they have to pay for shipping in accordance with the consumer law. Mind you the seller should have automatically respected the law and offer a shipping label and I shouldn't need to do any of this unless I just wanted to return the product because I did not need/want it anymore with it being exactly what I purchased. At the same time I had also opened a chat with paypal letting know of the issue and their response is they cannot ask the seller to pay for shipping as it is not in their policy. So after some back and forth paypal offered to pay for the shipping themselves which I accepted because I wanted to be done with this issue that has being going on for almost a month since writing this. 3. I send another email to Deepcut informing them to ignore my last mail, paypal paid for them and because I am still within the consumer law return period (14 days, no questions asked for return) I will be sending back my whole purchase for a full refund as I really didn't want to do anymore business with them. I didn't mention this in my original post as it was slightly irrelevant, my full order was 201 Euros, for 1 double sided 44 by 60 mat and 2x 22 by 30 inches mats. Both of these were just slightly darker than on the website which I was completely fine with. I did not get any response, complete silence. 4. The original box the mats came in would not be accepted as the box was very long, since I keep boxes since I do ship stuff out as well I had a good box for them and carefully packed the mats and used foam sticks and bubble wrap to make sure the mats arrived intact. Went to the post office and sent the package. 5. Checked paypal status and parcel tracking. Parcel had been collected 3 days ago but seller didn't respond on paypal and let the ticket auto resolve (buyer has to respond and there is a limited time window, if not response is given paypal auto-refunds the requested amount (139.99 Euro). I email the seller notifying them that they had received my package, I shipped the whole order back as specified in my last email and I will be waiting for the rest of my refund. I got a response seller insisting to talk to paypal since I decided to use them and they have no control over the situation. I again opened chat with paypal letting them know of the situation, they stated the original issue was resolved in my favor and the case cannot be re-opened under any circumstances and I have to talk to the seller and have him pay the rest of the refund as it is out of their control. I emailed the seller again with a print screen of my chat with paypal, again stating that I had shipped the entire order back and I will await the rest of my refund as I am within my consumer rights. Currently awaiting a response from the seller, I do not expect a favorable response as this wasn't even a debate and the refund should have been given as soon as the package was opened and contents checked. It seems I that I might have to waste more energy and time to open a ticket with the consumer protection agency in Lithuania.

Does not really matter how you see it, the reality is it's very anti consumer to not offer a replacement or refund for a product that was shipped fully knowing it was not what was advertised or ordered from the start. I assume you feel personally attacked and feel the need to defend the company purely because you worked in customer support, that's fine, each person is different and I cannot account for what hardships you faced. Asking the customer after shipping an item that is clearly not what was ordered to just accept some partial refund for a very expensive item is not fair at all. Also I find it kind of wrong you can just assume what I purchased the item for, I purchased a specific side for a specifically painted terrain. And again, claiming you work in customer support but can't even appreciate my approach to the problem was very passive and I did mention I specifically worded my first mail (can provide proof of course) the way I did as I did not want to sound like an angry customer making demands right off the bat because I do not see any reason to create stress and pressure where a situation has a simple solution. I had already mentioned had the mat not being in the state it was in (completely different color) I would not even be emailing them in the first place. I treated the seller as a human being capable of understanding and empathy just as I would like to be treated, the seller instead treated me as just a wallet that can type words and purchase products. I see people go on about being a small business run by very low number of people, usually these family sized businesses are more empathic and understanding than a faceless corporation and they wouldn't pull such a thing off. Again I will have to repeat myself on this one, but being small they clearly handled the printing personally and saw both during printing and packaging they were sending an item of a color that both doesn't resemble the print.jpeg and what I had ordered. Would like to update the situation, no reply yet from Deepcut on paypal.

Others already suggested but I will as well. Go for kill team, it's cheap to get in, low investment in both time to get models built and painted and price wise (just ehem, find the rules online). If you want a 500 point army thats fun, I would say orks , I think it's been suggested but here is another vote :D. Nids for second place but should wait for the new edition and tau in third for my ranking. For 500 games you have space to include fun stuff and be fluffy and they aren't hard to paint. Orks are incredible easy to paint and it's easy to make them look good since they don't really have a coherent look when it comes to colors and the stains on their armor. What ? your hand slipped and you got some green on the ork's black shirt? Well, congratulations on that nifty weathering of whatever the ork got splashed with and didn't bother to clean ;)

This is really tiresome and probably will be my last reply here as I see some have the mentality that it's okay to not receive what you ordered and not be offered an replacement or money back from the get go when it's the seller's fault. There is nothing to negotiate here, there are 2 options. Replacement or refund, if you would have bothered to look at the photos you would see that I am not being irrational and nitpicky. If it was just a slight color brightness difference or a small spot on the mat where it didn't print properly than I would not even be here cause I can find that acceptable. First of all I did not ask them to start a business so their financial status and situation is none of my concern, my concern as a consumer is to receive the product I buy as described. Furthermore it was not delivered in good faith, if you consider printing the mat, looking at the photo you clicked to print and shipping it anyway and saying this is fine good faith than I wish this type of situation to occur to you each time you purchase anything. I have not taken payment back, I have to wait for paypal resolution. Paypal has to 2 stages, the first you and the other person are put in a room where you talk to each other to solve the issue without paypal being there with you, I talked and waited for a reply from the seller. They didn't reply so I asked paypal to come into the room and talk to them, now I am waiting for them to talk. If you do not know how paypal functions I suggest checking it out before commenting on an absolute that never happens. I did not make any demands or continued to make any demands whatsoever, my first email was "the color of the mat is different from the website, in the photo it's a desert/cream color and I received a red one, how do you wish to resolve this". Again you are speaking as I if am in the wrong and at fault, blaming the client while defending the company with no evidence I really don't get, I can only assume this is the common practice where you live or you would do this to your client if you owned a business. And no I do not want a free game mat, I want this issue to be resolved without hassle and it would not have gotten to the point where we are now if they had done the right thing from the start. Acting like they are the ones who shouldn't do business with me when it's the other way around is an extreme take. A lot of people will probably read this post and still purchase and have no issues with replacements or returns or better yet they will receive exactly what they purchased. This will probably be because some customers don't cave when they are treated this way thus the company knows what happens if they do not deal with a situation such as this fairly and swiftly. Usually companies start to change their ways, even it's for a little while when they can't get away with it and it causes more problems then bring them profit. A company acts the way it does cause there are people who would accept receiving something they don't want just for a little money back and most people don't know their rights under consumer law (EU only?) where if product is delivered faulty the seller is the one who has to rectify it with a replacement or refund and if they want the product back they are the ones who have to pay for return shipping, the buyer fulfilled his end of the contract by paying for the product there is no further obligation needed to be fulfilled whilst the seller did not as they did not provide what was purchased. A final note to add, searching online I had found that I am not the only one who had these type of dealings with them. I also had a few people that purchase the same mat print I had and it was the exact same color like on the website soo there is that as well.

Yes, I asked for a full refund or replacement and didn't get a response till I filled a paypal claim and they responded via mail email : "looks like you raised a paypal case or us regarding this order. Let's continue to solve this question there then." and then I waited another day and got no response or resolution on the paypal claim from the seller. So I escalated aftewards. I want to go into more detail as to why I escalated the claim after 1 week for those that think I am being unreasonable. I live in the EU, the consumer protection law states clearly I can return a product (shipping is paid by me in this case) for no reason whatsoever within 14 days of purchase and get a refund, the seller is very slow to respond to my mails and already 1 week from that window has passed. I checked their website and cannot find anything related to their return policy so I cannot simply send the item back as I need them to give me a way to return the product. Of course I am covered by law to get a refund for a faulty product where I return the product (seller has to pay for return label as they were the ones who shipped a faulty item). This is not the first time I had an experience like this, i've had 2 in the last 5 years. One was an ebay purchase where I bought a miniature that was extremely poorly packaged and it arrived broken beyond repair and the seller insisted that I only get a partial refund and keep the item or I have to return the item on my own money to receive a refund (ebay policy says otherwise regarding faulty products). This back and forth took 3 weeks and it was only resolved once I had involved ebay directly. The second time I had purchased an item that was different from what I bought and again the seller delayed replies and tried to haggle, this time around after 5 days I involved the 3rd party and the issue was resolved. So I have learned my lesson in this regard. I paid 140 euro for that mat, it's quite a bit of money and I at the very least expected the item to be quality checked. When printing the mat they had the photo of the mat cause they needed to pick it when printing and they saw how it came out and it was nothing like the photo, it was insulting in itself to have it sent fully knowing it was not what was advertised and ordered. Could have also been solved with a simple mail to me saying, look our machine is broken and the mat looks like this. If this isnt acceptable we can send you a different mat of same size and you can pick which one. This was more or less a bait and switch, they dropped it on my lap and said enjoy hopping I would be content with something I had not chosen and then proceeded to justify that it may look different on my screen than what I purchased and to top it off offered a meager 20% refund for a 140 euro mat that I did not order. I did not insult them at any point, made any accusations or threats. Overall I feel there were 3 points in time where this could be resolved without me having to vent: 1. Mat turned out red, was not like picture. They contact me to discuss a solution, it would be solved on the spot. I would be very greatful for them coming forward and would recommend them. 2. Mat arrived in the state it's in, they see I am not happy with it and they clearly see that it's a completely different color and offer a replacement or refund. Again, would recommend them even more in this case as the issue that I had was solved quickly and promptly which I value. 3. Knowing there was an ongoing issue with a product they sold and the customer is not happy they would respond in a timely manner for my request of a replacement or refund. Again I would recommend them because they still solved the issue albeit they tried to haggle. And don't get me wrong, I understand that you don't check your email 24/7 but I cannot imagine they had soo many ongoing issues they couldn't be bothered to respond to a client that has a legitimate complaint. I mean if it was something that was my own fault or I was being nitpicky I could understand not wanting to stress out and deal with a difficult customer.

Yes that is on me, I should have been more detailed in my post. I initially wanted to write a more detailed read but I thought the pictures would speak for themselves and didn't want to waste people's time to read a block of text.

The other side can be seen in the photo I posted, it is just slightly darker than the picture on the site which didn't bother me. As for a partial refund being a good resolution I would agree, but I was not offered one. They wanted to give me only 20% off and tried to haggle which is kind of insulting given that I paid 140 euros for that mat on top of downplaying it as colors may appear different than photo. For the money this thing costs I would expect right off the bat a reasonable "we are sorry for the faulty product, we can offer you a replacement, a full refund but you have to return the mat or we can offer to refund you 50% of the value for the side that is flawed and you can keep it". I was expecting this to be their response and not a poor market haggle attempt. In my initial mail I simply stated what the problem was and I asked how they wish to proceed concerning the matter as I did not want to sound like a disgruntled customer making demands. The fact of the matter is that I have no fault in this and the options for me should be laid out respectfully from the get go.