Runepriest2007 Posted March 1, 2011 Share Posted March 1, 2011 I'm hoping someone has had this happen to them: I purchased the SoB rhino door kit, as well as the rhino extra armor kit fro FW quite awhile ago. I didn't inspect the pieces when the kits arrived (bad move on my part). Now, I notice that a couple of the pieces are so badly miscast, it makes them pretty much unusable. Has anyone had this happen (waited a long time before inspecting/using the kits)? I don't expect FW to replace the kits after this long, but is there anything people would recommend I do? Thanks. Runepriest Link to comment Share on other sites More sharing options...
cathar the great Posted March 1, 2011 Share Posted March 1, 2011 I'd still try to contact them about it. I don't have any personal experience, but from what I hear FW are rather helpful if you call them up ^^ Link to comment Share on other sites More sharing options...
Shiroyama Posted March 1, 2011 Share Posted March 1, 2011 Phone and or email them and explain the problem. If the bits are miscast, then they should replace them without drama as long as they are still available. Link to comment Share on other sites More sharing options...
Pig Of Sparta Posted March 1, 2011 Share Posted March 1, 2011 I agree with the above posts. Give them a ring and explain the situation to them, in my experience they'll help out if they can ;) James Link to comment Share on other sites More sharing options...
Hyaenidae Posted March 1, 2011 Share Posted March 1, 2011 My first Hell Talon came twisted and horribly miscast (frankly, It was so terrible that I was shocked it even made it out their production doors, but whatever...). It was a late gift for christmas, and I didn't even see it until I got home to the states almost 5 months after it was bought. I called FW, explained to them what had happened, and they sent me a replacement immedietely. They're pretty cool dudes about it, give 'em a call, man. Link to comment Share on other sites More sharing options...
Runepriest2007 Posted March 1, 2011 Author Share Posted March 1, 2011 Thanks for the quick responses, guys ;) I'll give them a shout, and see what happens. I want it known that I'm not out for freebies, I was just curious about what happens in cases like this. Runepriest Link to comment Share on other sites More sharing options...
UltraRich Posted March 1, 2011 Share Posted March 1, 2011 I had this with my bionic kit. I photographed the parts and emailed them. I then called and spoke to somone who looked at my photo while I was on and okayed the replacement. They said keep the miscast parts but then they asked for them back when I chased the parts as it took a couple of weeks for the bits to arrive. I think the trick is to give them as much info as possible and then chase it. Link to comment Share on other sites More sharing options...
Runepriest2007 Posted March 11, 2011 Author Share Posted March 11, 2011 Update. Contacted FW via email. They replied back that they couldn't replace the rhino armor, as the mold is being redone, and won't be available for some time. They gave me the option of a refund, or my choice of kit up to the amount they specified. Thanks to everyone who suggested contacting them. Excellent customer service :) Runepriest Link to comment Share on other sites More sharing options...
chromedog Posted March 13, 2011 Share Posted March 13, 2011 Yes it is normal. Phone them (they don't answer emails) and hook up replacements. They work well that way. QC is still a crap shoot though. Link to comment Share on other sites More sharing options...
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