hivedestroyer Posted March 6, 2011 Share Posted March 6, 2011 so i bought a sm tactical squad the other day and when i opened it up to check the sprues, i notices the some of the backpacks have holes going thru them like there should be something that plugs into it. is this normal I've already build some of the marines, i probably have enough bits to cover the holes btw Link to comment Share on other sites More sharing options...
Crimson Fisting Posted March 6, 2011 Share Posted March 6, 2011 Picture? Link to comment Share on other sites More sharing options...
chaplain belisarius Posted March 6, 2011 Share Posted March 6, 2011 are the holes on the back of the backpacks? or are they on the front? (the front is the side that doesnt stick to the back of the model). Link to comment Share on other sites More sharing options...
hivedestroyer Posted March 6, 2011 Author Share Posted March 6, 2011 http://i3.photobucket.com/albums/y54/lootagit/20110306091020.jpg Link to comment Share on other sites More sharing options...
chaplain belisarius Posted March 6, 2011 Share Posted March 6, 2011 thats not right! must be a problem with the mould or something...get a refund? GW are pretty good at rectifying mistakes in my opinion... hope this helped! :) Link to comment Share on other sites More sharing options...
Crimson Fisting Posted March 6, 2011 Share Posted March 6, 2011 Yep, that's a mold mess up. Get some replacements. Link to comment Share on other sites More sharing options...
hivedestroyer Posted March 6, 2011 Author Share Posted March 6, 2011 thanks for the fast replys i emailed customer service, so hopefully it will be fixed soon, so i can continue building my good guy army Link to comment Share on other sites More sharing options...
Studio Silvernale Posted March 6, 2011 Share Posted March 6, 2011 Why not just glue bits over the hole? Or just plug it with greenstuff... much easier and quicker than asking for replacements. Link to comment Share on other sites More sharing options...
Crimson Fisting Posted March 6, 2011 Share Posted March 6, 2011 Why not just glue bits over the hole? Or just plug it with greenstuff... much easier and quicker than asking for replacements. He shouldn't have to. He paid his money, he should get the product he paid for. Link to comment Share on other sites More sharing options...
Studio Silvernale Posted March 6, 2011 Share Posted March 6, 2011 And being hobbyists we are afraid of a little touch up work? Link to comment Share on other sites More sharing options...
Master of fact Posted March 6, 2011 Share Posted March 6, 2011 No its not hard, but why should he pay over £20 for ten marines that are not correct. If i buy a tv that fails to work i take it back, not try and fix it. Link to comment Share on other sites More sharing options...
Studio Silvernale Posted March 6, 2011 Share Posted March 6, 2011 A TV is a far cry from a few dollars worth of plastic.. Anyway let's not argue over it. I was just offering an alternate solution. Link to comment Share on other sites More sharing options...
verpine Posted March 7, 2011 Share Posted March 7, 2011 Chances are, GW will sens him a whole new tac squad. My IG friend got 2 Valkyries cause the first one he got was messed up. So, if you're lucky hivedestroyer, you'll get 20 marines, and you can cover up the holes in the backpacks like Togusa-san said. Link to comment Share on other sites More sharing options...
chaplain belisarius Posted March 7, 2011 Share Posted March 7, 2011 i agree! GW are very good at fixing problems like that-you could very well wind up with another tactical squad (which is only fair as the squad you bought is defective!) :rolleyes: Link to comment Share on other sites More sharing options...
their kin Posted March 7, 2011 Share Posted March 7, 2011 yeah, just call customer support or, if it's an official gw store, go in and talk to the manager. they'll get you new parts or a new box immediately. in my experience, gw store managers are way easier to get a new box out of. Link to comment Share on other sites More sharing options...
EPK Posted March 10, 2011 Share Posted March 10, 2011 Chances are, GW will sens him a whole new tac squad. My IG friend got 2 Valkyries cause the first one he got was messed up. So, if you're lucky hivedestroyer, you'll get 20 marines, and you can cover up the holes in the backpacks like Togusa-san said. That's what I was going to say. Easy to cover, sure, but hey, if you can get a freebie out of it, go for it. Link to comment Share on other sites More sharing options...
Maximus-92 Posted March 11, 2011 Share Posted March 11, 2011 I once bought a wave serpent which was missing the little clear plastic canopy. I contacted GW and got sent a whole new kit! Verty helpful service. Turned out great for my mounted eldar force too. Link to comment Share on other sites More sharing options...
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