JeffTibbetts Posted September 24, 2014 Share Posted September 24, 2014 I feel like such a first-world-problem whiner here, but I hope I've earned the right to whine just a little bit on these boards, as it's not something I'm prone to do. If you haven't noticed, I've been VERY excited about Space Hulk. I was on the page on preorder day, jamming the refresh button until it popped up. I had to have been in the ranks of the very first to get it. Not trying to claim any bragging rights, just illustrating how excited I was. I had to convince my fiancé to let my blow $125 bucks on it (as much as our monthly cell-phone bill) while we're trying to save for a wedding and yada-yada. I looked up a million reviews and they all talked about the high production values, how fun it is and all that. I convinced my friends to play with me. Needless to say, I may have been letting myself get just a WEE bit carried away and setting the expectations way too high. When I got the email that my package was delivered, I had to control myself from ditching work 3 hours early to come right home and open it. When I DID open it, one of the first things I noticed was a missing piece, inside the shrink wrap. It was just an aquila counter, but the first thought that ran through my head was "I paid $125 for this" and I was a little irritated. I shrugged it off and looked over the sprues, and then I noticed that the libby's force axe was bent... On this hard plastic, bending it back a little immediately produced pale pink lines and I've been doing this long enough to know that it'll snap if I try to get it all the way back. At this point I was actually miffed. Going through and popping out counters, I saw that the way the sprues were crammed in, some of the counters had been scuffed and damaged. Ugh. Again, I realize this is a lame thing to whine about, but I take my hobby expenditures very seriously, and this was a really big one. It took the wind right out of my sails that the packaging wasn't more careful for such a 'premium' game. Very few board games cost this much, and I never buy those ones so this was the most expensive one I've bought. Next to my Knight it's the most I've ever spent on a single purchase as well. I feel like if there were just one of these problems, I'd shrug it off. Two and I'd say I had a little bad luck. Three and I transfer the blame to GW, honestly. Has anyone else seen anything like this? If I'm the only one, fine. If it's an issue where they were rushing to get them out the door, that's pretty lame. I'll say once again, I'm fully aware that it's not a Big Deal®, but to me it is maybe a little. I don't think GW is evil, nor do I think they should send me a full replacement (I wouldn't say no, though...), but maybe a small token refund or something would be nice. I did email them with some pics but I'm not holding my breath. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/ Share on other sites More sharing options...
JeffJedi Posted September 24, 2014 Share Posted September 24, 2014 Well, my Sgt's Powersword was snapped in half and it doesn't look easy to glue back due to twisting. He will be getting a Dark Angels sword. If I was a Blood Angels player I'd want him replaced. Also the little pipes on a couple Genestealers are broken in different places. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817015 Share on other sites More sharing options...
JeffTibbetts Posted September 24, 2014 Author Share Posted September 24, 2014 Well, my Sgt's Powersword was snapped in half and it doesn't look easy to glue back due to twisting. He will be getting a Dark Angels sword. If I was a Blood Angels player I'd want him replaced. Also the little pipes on a couple Genestealers are broken in different places. Ouch about the power sword. I wasnt even looking at those pipes because I thought they were supposed to look like that. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817016 Share on other sites More sharing options...
Lucien Eilam Posted September 24, 2014 Share Posted September 24, 2014 Guys, CALL CUSTOMER SERVICE. :cuss happens. Very, very few companies turn out literally every single example of every product 100% perfectly. What counts is how they deal with issues when they arise, and GW are great at that. They'll have a few copies held back for customer service replacements, get in touch with them before they're all gone. Mine was pristine, for what it's worth. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817069 Share on other sites More sharing options...
Kastor Krieg Posted September 24, 2014 Share Posted September 24, 2014 As was mine. Call Support, I bet they will assist you. It's a premium product after all. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817075 Share on other sites More sharing options...
Brother Tyler Posted September 24, 2014 Share Posted September 24, 2014 People experienced similar issues with the 2009 edition and by all accounts, GW Customer Service took care of them. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817228 Share on other sites More sharing options...
JeffTibbetts Posted September 24, 2014 Author Share Posted September 24, 2014 That's good to hear. I emailed them. Think I'd have better luck with a call? Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817230 Share on other sites More sharing options...
Lucien Eilam Posted September 24, 2014 Share Posted September 24, 2014 Definitely call. Takes ages to get an answer by email. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817235 Share on other sites More sharing options...
Black Cohort Posted September 24, 2014 Share Posted September 24, 2014 From my experience and everything I have heard, GW's customer service is top notch. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817268 Share on other sites More sharing options...
JeffTibbetts Posted September 24, 2014 Author Share Posted September 24, 2014 From my experience and everything I have heard, GW's customer service is top notch. Oh, I've never had any problems with them. I've emailed them a couple of times and been happy. Trying to decide if I should call, and I'm also under the impression the the US service isn't quite as good as the UK service, but I'm not really sure why I think that. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817324 Share on other sites More sharing options...
Darth Mustard Posted September 24, 2014 Share Posted September 24, 2014 Got a genestealer broken arm. I guess the content of box is so heavy that it actually can cause damages depending on how it´s handle. But I have seen how Chinese delivery guys handle the packages and I consider myself lucky on that one :D Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817326 Share on other sites More sharing options...
JeffTibbetts Posted September 24, 2014 Author Share Posted September 24, 2014 Got a genestealer broken arm. I guess the content of box is so heavy that it actually can cause damages depending on how it´s handle. But I have seen how Chinese delivery guys handle the packages and I consider myself lucky on that one Lol. Those boxes could be Clue weapons, to be sure. Heavy stuff. Okay, so I emailed Gee Dubs last night and I got a response already, asking for my address and order number. They're sending me a new libby and the damaged counter sheet. Awesome! Saves me a phone call. I simply love the no-questions-asked (maybe that's because my email to them made it quite clear what happened...) policy of making things right. Stellar. I'll let y'all know when they arrive if you care. Anyone else experiencing issues? Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817429 Share on other sites More sharing options...
Space Truckin Posted September 24, 2014 Share Posted September 24, 2014 Anyone else experiencing issues? OK this has been an unsolved mystery that I've always wondered about but not really cared too much about since it's the broodlord. I have a 3rd ed. and his side arms are jacked up. I don't know how this could happen and thought maybe I got a knock off some how. But yeah his Right Side is normal: R. Front: Claw R. Rear: hand holding skull Left Side is reversed and look like he's going to bonk someone over the head with a TDA helmet L. Front: hand holding TDA helmet L. Rear claw hand. The left side arms are molded together. So there is no way to flip flop 'em. I can't imagine how this mistake could of been made from a mold but would love to figure out this mystery. I'll try to take a picture later. Other than that everything was good. Had a broken Nid hand but that was easily glued back in place. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817445 Share on other sites More sharing options...
JeffTibbetts Posted September 24, 2014 Author Share Posted September 24, 2014 I think you may have just put the arms on backwards... I just did a quick image search and the fingered hands are both in back, while the claws are in front. It'd be an easy mistake to make on that model as they both have the same size pegs. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817454 Share on other sites More sharing options...
Space Truckin Posted September 24, 2014 Share Posted September 24, 2014 That's what I thought when I assembled it. I couldn't figure it out because the arms were molded together as one piece. So I couldn't reverse them. Here's a quick shot. It's been primed white just never got around to painting it. http://www.sinofdamnation.com/images/shared%20pics/broodlord_left.jpg I'll try to take a shot of the top showing the arms molded together. The 'bicep' part of the arm and the claw are both molded to what should of been the back arm. http://www.sinofdamnation.com/images/shared%20pics/broodlord_bad_model.jpg It's not a huge deal to me but it just like an odd defect coming out of a mold like that with the snap fit to the body lining up as it should. EDIT: **mystery solved** Down to human error as usual Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817457 Share on other sites More sharing options...
Lucien Eilam Posted September 24, 2014 Share Posted September 24, 2014 You have it rotated 180 degrees, from that perspective. The arm you have stuck up in the air is supposed to extend behind it from the rear socket, the curled arm is supposed to be in the front socket. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817464 Share on other sites More sharing options...
Space Truckin Posted September 24, 2014 Share Posted September 24, 2014 Aww crap! you're right! Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817478 Share on other sites More sharing options...
Lucien Eilam Posted September 24, 2014 Share Posted September 24, 2014 It's all right, just reposition the front right hand over its face… I'm pretty sure that's salvageable. You'll probably lose the pegs in the process, but you should be able to remove and reattach the arms without any noticeable damage. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817482 Share on other sites More sharing options...
Lucien Eilam Posted September 24, 2014 Share Posted September 24, 2014 They're sending me a new libby and the damaged counter sheet. Cool. So, how are you planning to convert that spare broken Librarian? Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817492 Share on other sites More sharing options...
JeffTibbetts Posted September 24, 2014 Author Share Posted September 24, 2014 Yeah, I almost did the arm upside down like that at first too. They're sending me a new libby and the damaged counter sheet. Cool. So, how are you planning to convert that spare broken Librarian? I figured I'd probably scrape the blood drops and give him a weapon swap of some kind, use him for my Eagle Eyes. I dunno. I wasn't really expecting a new one so I'll have to put some thought into it. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817503 Share on other sites More sharing options...
Morningshadow Posted September 25, 2014 Share Posted September 25, 2014 Call them about any issue you have. Back in '09 I purchased 2 sets and one came completely without a set of the Terminator sprues. I emailed them initially and while I did get a quick response after 4 weeks of waiting I still hadn't received the replacement sprue. I called them and explained that I still hadn't received the replacement sprue. By this time they were out of the original space hulk sprues so they sent me two boxes of terminators (one assault and one standard), a terminator libby, a terminator captain and for the inconvience they even threw a termy chaplain! All of it was expressed mailed which I received in 4 days! The crazy thing was that a few days after all that arrived the original space hulk sprues showed up! I called and told them I'd return all the "extra" termies and they told me to keep it because the error was on their end. I've always had great success with GW's customer service. Glad to see they're still keeping up the trend! Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817738 Share on other sites More sharing options...
MagicMan Posted September 25, 2014 Share Posted September 25, 2014 Hahah, I also put the arm on upside down and was like... This is a stupid pose. My box came through perfect. Really happy. Glad to hear they sorted out your problems guys. I've also had great luck with GW customer service. I once recieved a Tactical box missing a sprue, and they sent me a whole new one no questions asked. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3817825 Share on other sites More sharing options...
Red-beard Posted September 26, 2014 Share Posted September 26, 2014 Had one gene stealer with a hand broken off. Not sure if it broke during transport or when I unboxed it. I'm not concerned as a little glue will fix it right up. My bigger concern is how to store these delicate models in the box without them breaking in the future! Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3818375 Share on other sites More sharing options...
Morningshadow Posted September 26, 2014 Share Posted September 26, 2014 Red-beard I padded my box with the insert from Sabol Designs. The foam was really easy to cut down to just the size I needed. I'm sure the are other options you could use too. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3818424 Share on other sites More sharing options...
Cactus Posted September 26, 2014 Share Posted September 26, 2014 You guys had me worried there. I just had to run and check the broodlord patriarch's arms in my 3rd ed set! He's ok, no remedial surgery or face-palming needed here. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/#findComment-3818909 Share on other sites More sharing options...
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