Slips Posted September 29, 2014 Share Posted September 29, 2014 Having just picked mine up from fedex after having missed the delivery on tuesday, I came into this thinking I wouldn't have any problems with the product as was mentioned in this thread. Safe to say everything was looking fine until I got to the Mission book : Three of the Pages near the center had not been properly cut during printing/manufacturing so they had the tops of the pages more of less stuck together. To separate them I had to use my hobby knife but that still meant that some of the page tops tore ever so slightly. While it is something minor and really, doesn't bother me all that much, it was still a disappointment....oh well... Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/page/2/#findComment-3821019 Share on other sites More sharing options...
JeffTibbetts Posted September 29, 2014 Author Share Posted September 29, 2014 Having just picked mine up from fedex after having missed the delivery on tuesday, I came into this thinking I wouldn't have any problems with the product as was mentioned in this thread. Safe to say everything was looking fine until I got to the Mission book : Three of the Pages near the center had not been properly cut during printing/manufacturing so they had the tops of the pages more of less stuck together. To separate them I had to use my hobby knife but that still meant that some of the page tops tore ever so slightly. While it is something minor and really, doesn't bother me all that much, it was still a disappointment....oh well... Oh no! Again, not end-of-the-world stuff, but irritating. It just seems like the QA really fell off. I dunno if they were cranking them out or what. Usually quality issues are super rare for me. The different plastic made me wonder if these are contracted out to some other company that does board games. I see no evidence of that in the literature, though. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/page/2/#findComment-3821110 Share on other sites More sharing options...
Slips Posted September 29, 2014 Share Posted September 29, 2014 The worst part was that they were mission pages. I was legitimately afraid of ripping one in half as I tried to separate them :x Luckily I didn't and the tears are ~less that 3mm long. So all good. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/page/2/#findComment-3821142 Share on other sites More sharing options...
JeffJedi Posted September 30, 2014 Share Posted September 30, 2014 I hate having books damaged, I feel for you on that one. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/page/2/#findComment-3821404 Share on other sites More sharing options...
Adra'Melek Posted September 30, 2014 Share Posted September 30, 2014 If anyone has any issues, even minor ones you don't need a replacement for...tell them. You do QA is various ways and they can't know if their's is working or not if they aren't aware of problems. If there's an issue with their printers cutting the pages and no-one tells them it's never going to change. Complaints are good. It's lets you know where your problems are so you can sort them out. I work with QA of some equipment (not retail stuff but the prinicple is the same) and nothing :cusses you off more when someone comes in with an issue about something sayings it's been happening for months. Why didn't you say something earlier? [Dreadsock to the face] BTW, all mine seem fine. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/page/2/#findComment-3821615 Share on other sites More sharing options...
Slips Posted October 1, 2014 Share Posted October 1, 2014 Emailed them yesterday, looks like their sending me a replacement book anyways :P Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/page/2/#findComment-3822925 Share on other sites More sharing options...
Urael Posted October 2, 2014 Share Posted October 2, 2014 My copy had two rulebooks, and no missions book. Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/page/2/#findComment-3823953 Share on other sites More sharing options...
JeffTibbetts Posted October 2, 2014 Author Share Posted October 2, 2014 I got my replacement counter sheet today! No email shipment notice or anything. Weird. No sprue for the Librarian, though. My copy had two rulebooks, and no missions book. Maybe you can find the poor sod who got two mission books and tradesies? Link to comment https://bolterandchainsword.com/topic/297170-space-hulk-quality-issues/page/2/#findComment-3823980 Share on other sites More sharing options...
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