Joe Posted October 31, 2023 Author Share Posted October 31, 2023 Loading the desktop version of the site on mobile is much more bearable. Marshal Loss and MegaVolt87 2 Back to top Link to comment Share on other sites More sharing options...
skylerboodie Posted October 31, 2023 Share Posted October 31, 2023 (edited) So, now my previous remaining virtual vouchers balance has disappeared (showing £0) and - even more concerning - my order of The End and The Death Vol II limited edition has disappeared from my account order details history!! Extremely stressed and frustrated with GW's latest 'improvements' Update: spoke to customer services on the phone who confirmed its teething issues and order stilll showing on old system and virtual vouchers will be pulled across in due course, so just FYI anyone else with similar issues, don't panic (too much). As always, the communication from GW is ... Edited October 31, 2023 by skylerboodie Daemonic Brother, OpossumStrong, Matcap86 and 1 other 1 1 2 Back to top Link to comment Share on other sites More sharing options...
Arikel Posted October 31, 2023 Share Posted October 31, 2023 Change always sucks, but glad they are unifying the two brands. It could help to normalize FW units if people see them alongside the regular stuff for sale, instead of it’s own “Secret club for lore addicts and rich collectors” feel that it’s always had for me. Does anyone know if they are keeping the $80 free shipping threshold from the GE site? Was looking at getting the new necromunda psyker person, but FW on it’s own had a $160 free shipping threshold which put me off again. Closest GW is 2 hours by car so that’s not really an option either. Link to comment Share on other sites More sharing options...
OpossumStrong Posted October 31, 2023 Share Posted October 31, 2023 (edited) 5 minutes ago, skylerboodie said: So, now my previous remaining virtual vouchers balance has disappeared (showing £0) Check your email, they sent two emails about what to do with the vouchers. Edit: found it "We are updating how our Virtual Gift Vouchers work – if you have any Virtual Gift Vouchers for Games-Workshop.com or ForgeWorld.co.uk, you need to attach them to a My Warhammer account. You can do this by following the link below to log in to your account via Games-Workshop.com or ForgeWorld.co.uk, and then adding your voucher to your My Virtual Vouchers page. Please complete this process before 11:59pm local time on Monday the 30th of October, otherwise you will need to contact our Customer Services Team to add the vouchers to your account." I think you missed it Edited October 31, 2023 by OpossumStrong Inquisitor lorr 1 Back to top Link to comment Share on other sites More sharing options...
skylerboodie Posted October 31, 2023 Share Posted October 31, 2023 Just now, OpossumStrong said: Check your email, they sent two emails about what to do with the vouchers. yep i'd contacted them but was told only applied to vouchers not already added to account, i.e. still in redemption code status OpossumStrong 1 Back to top Link to comment Share on other sites More sharing options...
Matcap86 Posted October 31, 2023 Share Posted October 31, 2023 (edited) 6 minutes ago, skylerboodie said: So, now my previous remaining virtual vouchers balance has disappeared (showing £0) and - even more concerning - my order of The End and The Death Vol II limited edition has disappeard from my account order details history!! Extremely stressed and frustrated with GW's latest 'improvements' Yeah I already mailed them about the vouchers and didn't even notice my missing order for EaTD2 Limited edition Boogaloo... I think this is one of the worst online shop designs I've seen? And I'm a mediocre webdesigner by trade! Edited October 31, 2023 by matcap86 Link to comment Share on other sites More sharing options...
Burni Posted October 31, 2023 Share Posted October 31, 2023 Not been able to view the site yet but the screens aren’t promising. Definitely not looking forward to the disruption this is going to cause with orders. This definitely is the worst timeline when even buying something for your relaxing hobby is stressful… Link to comment Share on other sites More sharing options...
01RTB01 Posted October 31, 2023 Share Posted October 31, 2023 Also the "Orders" section is purely "completed" orders at the moment - my Fulgrim order isn't showing for example. Honestly, I don't like the new site, it feels as though they're ramming pictures in my face its zoomed in so much. I'll get used to it, doesn't mean I like it though. OpossumStrong, Emperor Ming, skylerboodie and 1 other 3 1 Back to top Link to comment Share on other sites More sharing options...
Nephaston Posted October 31, 2023 Share Posted October 31, 2023 I'm already missing the rotateable model viewer, though I guess the servo-skull image on every page is the universal placeholder. That said a feature I do really like is the full size pictures below the description so finally i can view the sprues fully zoomed in without any work on my part. Now let' hope they up the resolution of the sprue pictures to use all that screen real estate. skylerboodie and Emperor Ming 2 Back to top Link to comment Share on other sites More sharing options...
Dried Posted October 31, 2023 Share Posted October 31, 2023 2 minutes ago, 01RTB01 said: Also the "Orders" section is purely "completed" orders at the moment - my Fulgrim order isn't showing for example. Honestly, I don't like the new site, it feels as though they're ramming pictures in my face its zoomed in so much. I'll get used to it, doesn't mean I like it though. I was going to say the same thing... I can't see the status of my last order. Link to comment Share on other sites More sharing options...
Urauloth Posted October 31, 2023 Share Posted October 31, 2023 I queued for 5 minutes to get a 404, haha. Great stuff. Link to comment Share on other sites More sharing options...
Chapter Master Valrak Posted October 31, 2023 Share Posted October 31, 2023 HolyPestilience, ThaneOfTas, darkhorse0607 and 4 others 4 3 Back to top Link to comment Share on other sites More sharing options...
skylerboodie Posted October 31, 2023 Share Posted October 31, 2023 24 minutes ago, Arikel said: Does anyone know if they are keeping the $80 free shipping threshold from the GE site? Was looking at getting the new necromunda psyker person, but FW on it’s own had a $160 free shipping threshold which put me off again. Closest GW is 2 hours by car so that’s not really an option either. Looks like can now get free shipping on Forge World stuff with £40 (UK) minimum basket, which is one positive at least. Matcap86, Rusted Boltgun, Arikel and 3 others 2 3 1 Back to top Link to comment Share on other sites More sharing options...
RWJP Posted October 31, 2023 Share Posted October 31, 2023 20 minutes ago, matcap86 said: I think this is one of the worst online shop designs I've seen? And I'm a mediocre webdesigner by trade! I'm not a web designer by trade but did do a degree in computing which involved some web design stuff... This is triggering so many memories of things I was told not to do... Poking through the code, there are some places which have 100+ pixels of padding between elements (especially visible on the Help pages) which means HUGE areas are just blank. On a fairly normal 1920x1080 monitor, that means nearly 10% of the screen is just dead space. painting.for.my.sanity, Matcap86, potatocrusader and 1 other 2 2 Back to top Link to comment Share on other sites More sharing options...
Toxichobbit Posted October 31, 2023 Share Posted October 31, 2023 10 minutes in a 3 minute queue, 404 error at the end, back into the queue for another 10 minute wait. After a few times repeating I tried opening in a new window. Now there's not even a queue, just straight to the 404 and the "Back to warhammer.com" link now sends me back to my browser's home page. Amazing. Just implementation problems - they'll get it ironed out, so not the end of the world. I'm far more worried about what I'm hearing of the store layout from others, though without being able to access the store I can't see it myself and see how good/bad it is. Emperor Ming 1 Back to top Link to comment Share on other sites More sharing options...
TrawlingCleaner Posted October 31, 2023 Share Posted October 31, 2023 It's not going to be perfect straight away, no website launch ever is, I say this as someone who's website launch earlier last week didn't work flawlessly straight off the bat. Give it a couple of days and it'll be all good danodan123 1 Back to top Link to comment Share on other sites More sharing options...
Marshal Rohr Posted October 31, 2023 Share Posted October 31, 2023 (edited) This is the biggest screw up and waste of time and money GW has made in years. Fire the developers, fire the managers that approved this. The mobile version is a nightmare and looks like an Etsy shop. There’s four clicks between you and actual product. The landing page looks like a blog or HR page. If I didn’t know GW scraped the bottom of the barrel with independent contractors to make this, I would say it’s hostile by design. Terrible user experience, terrible layout, terrible menus, just a complete failure. Another great example of GW actually being a small company with no professional tech staff and cost cutting being the order of the day. Edited October 31, 2023 by Marshal Rohr Tymell, TheHaplessHeretic, Gnasher and 3 others 1 4 1 Back to top Link to comment Share on other sites More sharing options...
OpossumStrong Posted October 31, 2023 Share Posted October 31, 2023 I like the new look I don't like how it's working right now, I can't edit my info for now, I can't see my payment methods, my address is gone, and I tried to save it but every checkout it's asking me to refill it again Link to comment Share on other sites More sharing options...
Xirix Posted October 31, 2023 Share Posted October 31, 2023 13 minutes ago, Chapter Master Valrak said: One of the few times I wished you were wrong, Valrak, considering what we got. :P skylerboodie, MegaVolt87, Tymell and 4 others 1 6 Back to top Link to comment Share on other sites More sharing options...
SkimaskMohawk Posted October 31, 2023 Share Posted October 31, 2023 I remember the switch to the now old site and the huge backlash that got; it's shocking they managed to make it look good in retrospect. Imo the best site was the one back during 4th that had all the modelling articles and painting guides. Doctor Perils, MegaVolt87, Kastor Krieg and 2 others 2 3 Back to top Link to comment Share on other sites More sharing options...
Redcomet Posted October 31, 2023 Share Posted October 31, 2023 It looks terrible at first glance Tymell and Emperor Ming 2 Back to top Link to comment Share on other sites More sharing options...
BolterZorro Posted October 31, 2023 Share Posted October 31, 2023 I liked in the PREVIOUS store the way that you see everything at first sight and then you access eevrything in so few clicks. I absolutely don't like the new site ergonomy, with a lot of wasted space leading to too much scrolling and waste of time. Noserenda 1 Back to top Link to comment Share on other sites More sharing options...
skylerboodie Posted October 31, 2023 Share Posted October 31, 2023 I do like that, when the video on the homepage finishes, it just remains on this image filling the entire monitor, which made me jump a little when I clicked back on the tab from another site : "Welcome to Warhammer" indeed! Emperor Ming, StrangerOrders, firestorm40k and 4 others 7 Back to top Link to comment Share on other sites More sharing options...
Tyriks Posted October 31, 2023 Share Posted October 31, 2023 So, I have mixed feelings here. For starters, the navigation is very poor. The menu that pops up on the left when you hit "Shop" should just be a sidebar imo. It would be nicer to bot have to click multiple times to see everything. At the same time, merging all their stores is a massive upside, in my opinion. Also, its not like the old store worked very well, especially on mobile. I've had countless frustrating experiences with their webstore. I think if they fix navigation up it'll be a big improvement. Bouargh 1 Back to top Link to comment Share on other sites More sharing options...
01RTB01 Posted October 31, 2023 Share Posted October 31, 2023 Honestly, this is appalling. I'm recovering from surgery so tender and a touch more critical than I can be. However, the 'schoolboy' errors here are poor. The previous site was better. Merging FW and regular GW is the only benefit at this stage. Tymell and Daemonic Brother 2 Back to top Link to comment Share on other sites More sharing options...
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