Burni Posted June 29, 2019 Share Posted June 29, 2019 Late subscriber and still not got my issues 8-11. They just skipped them due to no stock of 8 and moved to 12 onwards. Have had multiple deliveries since then. Anyone else in the same boat? Link to comment Share on other sites More sharing options...
Black Knight Posted June 30, 2019 Author Share Posted June 30, 2019 All I can say is to contact them again Burni and ask them whats going on. Burni 1 Back to top Link to comment Share on other sites More sharing options...
Felix Antipodes Posted June 30, 2019 Share Posted June 30, 2019 At the Aussies again: Got my next drop but not the binder supposed to be with third delivery. Anyone else the same? Got the binder with the latest (3rd) delivery. If it wasn't with yours I'd contact them and ask if it's a supply issue or if they stuffed up. Link to comment Share on other sites More sharing options...
Burni Posted June 30, 2019 Share Posted June 30, 2019 On the subject of binders; If I wanted to DIY it and divide the content up myself, what section dividers does the official binder come with? Link to comment Share on other sites More sharing options...
Felix Antipodes Posted June 30, 2019 Share Posted June 30, 2019 The dividers with the binder were Collect, Build, Paint, Play. Don't know if the second binder will have more or not. Burni 1 Back to top Link to comment Share on other sites More sharing options...
Halandaar Posted June 30, 2019 Share Posted June 30, 2019 The second binder didn't have more dividers, I figure eventually you'd just end up with 4 binders with 1 for each section. Burni 1 Back to top Link to comment Share on other sites More sharing options...
Black Knight Posted July 1, 2019 Author Share Posted July 1, 2019 The second binder didn't have more dividers, I figure eventually you'd just end up with 4 binders with 1 for each section. Oooh that makes sense. Link to comment Share on other sites More sharing options...
Black Knight Posted July 2, 2019 Author Share Posted July 2, 2019 (edited) Issue 44 is out tomorrow 3rd July. Edited July 2, 2019 by Black_Knight Link to comment Share on other sites More sharing options...
G8Keeper Posted July 3, 2019 Share Posted July 3, 2019 Did anybody else try to cancel any of the "specials" or binders and get the following from hachette: "Please be advised that due to system error we cannot opt you out from receiving the specials,however as soon as you recieve them we will provide you with a freepost address to send them back.We will credit you for the specials." It's just not gravy. I cancelled the artbook in advance with no issues, now I have to pay for something I don't want, repackage it and take a trip to the post office on a weekend. At least it's freepost I guess. Awful customer service. Link to comment Share on other sites More sharing options...
Brother Argent Posted July 3, 2019 Share Posted July 3, 2019 At the Aussies again: Got my next drop but not the binder supposed to be with third delivery. Anyone else the same? Got the binder with the latest (3rd) delivery. If it wasn't with yours I'd contact them and ask if it's a supply issue or if they stuffed up. Done, via the contact message thingy on the website. Two days ago. Still no reply. If haven't heard by tomorrow evening going to call them. Atrocious customer service in todays modern age, particularly with messenger apps. Still, I'll give them the benefit of the doubt, for now... Link to comment Share on other sites More sharing options...
G8Keeper Posted July 3, 2019 Share Posted July 3, 2019 Keep on at them Brother Argent. They will respond if you hassle them enough, although I do find an email is usually replied to within around 3 days, even if said reply is awful. Link to comment Share on other sites More sharing options...
Black Knight Posted July 3, 2019 Author Share Posted July 3, 2019 All the problems I have had with them have always been because of their computer systems. G8Keeper 1 Back to top Link to comment Share on other sites More sharing options...
Preliminary Bombardment Posted July 3, 2019 Share Posted July 3, 2019 The Silver Templars book was not worth it IMO, absolutely Tiny for the price. I suppose they need to compensate for the fact I got a Plague Burst Crawler for £16 but still. Link to comment Share on other sites More sharing options...
Sky Potato Posted July 3, 2019 Share Posted July 3, 2019 Completely agree. £19.99 for that, when full Codexes are what, £25? Well overpriced. Also, has anybody had their direct debit taken for the last delivery yet? I still haven’t. I need to phone them tomorrow to change my delivery address so I’ll ask them about the DDs then as well Link to comment Share on other sites More sharing options...
G8Keeper Posted July 3, 2019 Share Posted July 3, 2019 Their DD's seem to come out as and when they feel like. I've had my payment listed in my hatchette account for 2 weeks before it's actually been taken and also taken a few days before it was listed...never known such a thing really. Link to comment Share on other sites More sharing options...
TheDobber Posted July 4, 2019 Share Posted July 4, 2019 It is looking like my June DD has not been taken. I think it should have happened when their website went AWOL. My July DD has shown up on my bank account as expected. I keep my own spreadsheet tracking of delivery and costs. I don't trust their clunky system. As it stands I have had five deliveries matched by 5 DDs so on paper we are both balanced. I am, however, expecting a delivery in two weeks so it will be interesting to see if i have another debit in July. Link to comment Share on other sites More sharing options...
Sky Potato Posted July 4, 2019 Share Posted July 4, 2019 (edited) Having just spoken to Hachette, the missing DD should be taken in the next few days. The woman on the phone said there was a “delay” but didn’t elaborate. Seeing as the DD was due during the website outage, that was probably it. Also, I just changed my delivery address. What do you reckon the odds are that the next delivery will go to the correct address? Edited July 4, 2019 by Sky Potato TheDobber 1 Back to top Link to comment Share on other sites More sharing options...
TheDobber Posted July 4, 2019 Share Posted July 4, 2019 Having just spoken to Hachette, the missing DD should be taken in the next few days. The woman on the phone said there was a “delay” but didn’t elaborate. Seeing as the DD was due during the website outage, that was probably it. Also, I just changed my delivery address. What do you reckon the odds are that the next delivery will go to the correct address? Good intel SP, I'll keep my eyes peeled. LOL, good luck with the new delivery address! Link to comment Share on other sites More sharing options...
Rik Lightstar Posted July 4, 2019 Share Posted July 4, 2019 It took me a month to get a functioning password reset out of them, was somewhat disappointed. Rik Link to comment Share on other sites More sharing options...
sarabando Posted July 5, 2019 Share Posted July 5, 2019 (edited) I'm sure you guys know this but.you can set up a folder at WHSmith and they can order these for you it just require a fully refundable deposit. I've just ordered 2 of the scouts 1 nurgle hq and 3 speeder issues :D Edited July 5, 2019 by sarabando Link to comment Share on other sites More sharing options...
Black Knight Posted July 5, 2019 Author Share Posted July 5, 2019 Just got 43 from Forbidden Plannet, about three days late but it seems the back log from Hachette is sorted now. Link to comment Share on other sites More sharing options...
Slave to Darkness Posted July 7, 2019 Share Posted July 7, 2019 I assume the Spawn issue will be the full kit of 2 Spawn??? If so Im gonna buy tons of them... Mmmmmmm Spawn <3 Link to comment Share on other sites More sharing options...
Black Knight Posted July 7, 2019 Author Share Posted July 7, 2019 That is issue 72 we have nothing but the leaked contents to go by, no pictures yet and no confirmation of the contents on the Hatchette site. I would guess that if the kit is two spawns then it will be both. We have had one issue so far that have not contained the full amount and that was simply two of the same sprue and they only gave us one of them. Link to comment Share on other sites More sharing options...
G8Keeper Posted July 8, 2019 Share Posted July 8, 2019 Has anyone managed to successfully not get them to send the additional items recently, ie binders and silver templar "codex"? I'm being met with a wall of silence after my email detailed above. Link to comment Share on other sites More sharing options...
RWJP Posted July 9, 2019 Share Posted July 9, 2019 I'm still waiting for my copies of 7-10 and the first free binder. It didn't get sent because Issues 8 and 10 were out of stock... I now see that 9 has gone out of stock on their website as well. Despite their promise of subscribers getting every issue, I am not convinced.Additionally, I've been advised that they can't even tell me when they are due to get new stock... Every other retailer in the world knows exactly when new stock is due to arrive with them, so it's very worrying that a company who's sole job is sending out magazines, doesn't know when they are getting stock of magazines!!! Link to comment Share on other sites More sharing options...
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